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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Page: 1 2 3 4 5 6 7...10 Hits 41 – 60 of 182 41 Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters Di Yu In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 35-38 (2015) (2015) Abstract: Prior research of telephone service encounters have dealt with specific strategies used by speakers as well as their practical implications (Lee, 2011; Stokoe, 2013). Taking interactional data from three European languages, namely British English, German, and Italian, Varcasia’s 2013 book, Business and Service Telephone Conversations, sets out to apply “pure” Conversation Analysis (CA) findings (ten Have, 2007) to analyze the various strategies used by speakers when responding to pre-request for services and requests for information during telephone service encounters. The text contributes to the research on institutional interactions and cross linguistic comparison, and also presents practical implications with regard to formal business telephone services and the training of call center professionals. Keyword: Applied linguistics; Call centers; Conversation analysis; Education; English language; Foreign speakers; Intercultural communication; Language acquisition; Language study; Linguistics; P118-118.7; PE1-3729; Study of language; Teaching language URL: https://doi.org/10.7916/D85B0F46 https://doaj.org/article/8878d9ac07cb47a8b5f4989ed0bf3102 BASE Hide details 42 Teacher Knowledge as Context Drew S. Fagan In: Working Papers in Applied Linguistics and TESOL, Vol 10, Iss 1, Pp 42-45 (2015) (2015) BASE Show details 43 Negotiating Participant Status in Participation Frameworks Nancy Boblett In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 1, Pp 45-47 (2015) (2015) BASE Show details 44 The Use of Technology In-and-Outside of Second Language Classrooms: The Need for Teacher Training in Technology Mi Sun Park In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 2, Pp 31-32 (2015) (2015) BASE Show details 45 Impact of Dictionary Use Skills Instruction on Second Language Writing Chikako Takahashi In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 104-132 (2015) (2015) BASE Show details 46 Dynamic Assessment: A Dialectical Integration of Assessment and Instruction Payman Vafaee In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 63-66 (2015) (2015) BASE Show details 47 Frames, Footing, and Teacher-Initiated Questions: An Analysis of a Beginning French Class for Adults Sarah Creider In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 2, Pp 1-48 (2015) (2015) BASE Show details 48 Exploring Language Assessment and Testing: Language in Action Erik Voss In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 2, Pp 59-62 (2015) (2015) BASE Show details 49 Prosody in the Production and Processing of L2 Spoken Language and Implications for Assessment Christos Theodoropulos In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 2, Pp 1-20 (2015) (2015) BASE Show details 50 An Interview with APPLE Lecture Speaker Professor James Paul Gee Nadja Tadic; Di Yu; Yuna Seong In: Working Papers in Applied Linguistics and TESOL, Vol 15, Iss 1, Pp 54-56 (2015) (2015) BASE Show details 51 Leo van Lier: A scholar and teacher, a mentor and friend Carolin Fuchs In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 1, Pp 55-56 (2015) (2015) BASE Show details 52 Pragmatic Knowledge and Ability in the Applied Linguistics and Second Language Assessment Literature: A Review Fred S. Tsutagawa In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 1-20 (2015) (2015) BASE Show details 53 Second Language Pronunciation Teaching: Insights from Research Mi Sun Park In: Working Papers in Applied Linguistics and TESOL, Vol 15, Iss 2, Pp 45-47 (2015) (2015) BASE Show details 54 Reflections on TCCRISLS 2014: Roundtable on Learning-Oriented Assessment in Language Classrooms and Large-Scale Assessment Contexts Heidi Han-Ting Liu In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 2, Pp i-ii (2015) (2015) BASE Show details 55 Collaborative Writing in L2 Classrooms Dennis Koyama In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 39-43 (2015) (2015) BASE Show details 56 Reflections on Motherhood and Earning a Doctorate: Yes, You Can Have it All (Just Add a Dash of Superwoman) Kirby Grabowski In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 1, Pp 1-2 (2015) (2015) BASE Show details 57 Being a Woman: Membership Categorization in Interaction Nadja Tadic In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 1, Pp 25-28 (2015) (2015) BASE Show details 58 edTPA: An Assessment that Reduces the Quality of Teacher Education Stephanie Chiu In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 28-30 (2015) (2015) BASE Show details 59 Does the L1 have a role in the foreign language classroom? A review of the literature Abigail Bruhlmann In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 55-80 (2015) (2015) BASE Show details 60 Focus on Multilinguilism: Its Potential Contributions to SLA Theory and Research Adrienne Wai Man Lew In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 36-38 (2015) (2015) BASE Show details Page: 1 2 3 4 5 6 7...10

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