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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Hits 1 – 2 of 2 1 Persistence matters: Making the most of chat in tightly-coupled work Darren Gergle; David R. Millen; Robert E. Kraut; Susan R. Fussell In: http://www.soc.northwestern.edu/dgergle/pdf/chi2004_persistencematters_gergle_p431.pdf (2004) Abstract: How much history of the dialogue should a chat client include? Some chat clients have minimized the dialogue history to deploy the space for other purposes. A theory of conversational coordination suggests that stripping away history raises the cost of conversational grounding, creating problems for both writers and readers. To test this proposition and inform design, we conducted an experiment in which one person instructed another on how to solve a simple puzzle. Participants had chat clients that showed either a single conversational turn or six of them. Having the dialogue history helped collaborators communicate efficiently and led to faster and better task performance. The dialogue history was most useful when the puzzles were more linguistically complex and when instructors could not see the work area. We present evidence of participants adapting their discourse to partially compensate for deficits in the communication media. Categories and Subject Descriptors: H.5.3 [Information Keyword: computer-mediated; Design; Experimentation; General Terms; Human Factors; Performance; Persistence; shared visual space; text chat; Theory. Keywords URL: http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.138.7271 http://www.soc.northwestern.edu/dgergle/pdf/chi2004_persistencematters_gergle_p431.pdf BASE Hide details 2 Persistence matters: Making the most of chat in tightly-coupled work Darren Gergle; David R. Millen; Robert E. Kraut... In: http://www-2.cs.cmu.edu/~kraut/RKraut.site.files/articles/gergle04-PersistenceMatters.pdf (2004) BASE Show details

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