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Modeling the effect of military oxygen masks on speech characteristics
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In: Interspeech 2021 ; https://hal.archives-ouvertes.fr/hal-03325087 ; Interspeech 2021, Aug 2021, Brno, Czech Republic (2021)
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Challenges in Audio Processing of Terrorist-Related Data
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In: International Conference on Multimedia Modeling ; https://hal.archives-ouvertes.fr/hal-02415176 ; International Conference on Multimedia Modeling, Springer, Jan 2019, Thessaloniki, Greece (2019)
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Challenges in Audio Processing of Terrorist-Related Data
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In: International Conference on Multimedia Modeling ; https://hal.archives-ouvertes.fr/hal-02387373 ; International Conference on Multimedia Modeling, Springer, Jan 2019, Thessaloniki, Greece (2019)
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Conversational telephone speech recognition for Lithuanian
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In: ISSN: 0885-2308 ; EISSN: 1095-8363 ; Computer Speech and Language ; https://hal.archives-ouvertes.fr/hal-01837147 ; Computer Speech and Language, Elsevier, 2018, 49, pp.71-82 (2018)
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Effective keyword search for low-resourced conversational speech
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In: icassp 2017 ; https://hal.archives-ouvertes.fr/hal-01744176 ; icassp 2017, IEEE, Mar 2017, La Nouvelle Orléans, United States (2017)
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An investigation into language model data augmentation for low-resourced STT and KWS
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In: IEEE International Conference on Acoustics, Speech, and Signal Processing ; https://hal.archives-ouvertes.fr/hal-01837171 ; IEEE International Conference on Acoustics, Speech, and Signal Processing, IEEE, Mar 2017, New Orleans, United States (2017)
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Language Recognition for Dialects and Closely Related Languages
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In: Odyssey 2016 ; https://hal.archives-ouvertes.fr/hal-01744188 ; Odyssey 2016, Jun 2016, Bilbao, Spain (2016)
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Language Model Data Augmentation for Keyword Spotting
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In: Annual Conference of the International Speech Communication Association ; https://hal.archives-ouvertes.fr/hal-01837186 ; Annual Conference of the International Speech Communication Association , Jan 2016, San Francisco, United States (2016)
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Investigating techniques for low resource conversational speech recognition
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In: 2016 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) ; 41st IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP 2016) ; https://hal-univ-lemans.archives-ouvertes.fr/hal-01515254 ; 41st IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP 2016), Mar 2016, Shangai, China. pp.5975-5979, ⟨10.1109/ICASSP.2016.7472824⟩ ; www.icassp2016.org (2016)
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Traduction de la parole dans le projet RAPMAT
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In: Journées d'Études sur la Parole ; https://hal.archives-ouvertes.fr/hal-01843418 ; Journées d'Études sur la Parole, Jan 2014, Le Mans, France (2014)
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Speech-to-Text Development for Slovak, a Low-Resourced Language
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In: International Workshop on Spoken Languages Technologies for Under-resourced languages ; https://hal.archives-ouvertes.fr/hal-01843417 ; International Workshop on Spoken Languages Technologies for Under-resourced languages, May 2014, St. Petersburg, Russia (2014)
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Comparing decoding strategies for subword-based keyword spotting in low-resourced languages
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In: Annual Conference of the International Speech Communication Association ; https://hal.archives-ouvertes.fr/hal-01843408 ; Annual Conference of the International Speech Communication Association , ISCA, Sep 2014, Singapore, Singapore (2014)
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Efficient Rule Scoring for Improved Grapheme-Based Lexicons
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In: European Signal Processing Conference ; https://hal.archives-ouvertes.fr/hal-01843411 ; European Signal Processing Conference, Jan 2014, Lisbon, Portugal (2014)
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Cross-Word Sub-Word Units for Low-Resource Keyword Spotting
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In: International Workshop on Spoken Languages Technologies for Under-resourced languages ; https://hal.archives-ouvertes.fr/hal-01843415 ; International Workshop on Spoken Languages Technologies for Under-resourced languages, May 2014, St. Petersburg, Russia (2014)
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Efficient Rule Scoring For Improved Grapheme-Based Lexicons ...
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Some issues affecting the transcription of hungarian broadcast audio
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In: Annual Conference of the International Speech Communication Association ; https://hal.archives-ouvertes.fr/hal-01843430 ; Annual Conference of the International Speech Communication Association , Aug 2013, Lyon, France (2013)
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Acoustic unit discovery and pronunciation generation from a grapheme-based lexicon
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In: IEEE Automatic Speech Recognition and Understanding Workshop ; https://hal.archives-ouvertes.fr/hal-01843433 ; IEEE Automatic Speech Recognition and Understanding Workshop, Dec 2013, Olomouc, Czech Republic (2013)
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CallSurf - Automatic transcription, indexing and structuration of call center conversational speech for knowledge extraction and query by content
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In: Proceedings of the Sixth International Conference on Language Resources and Evaluation (LREC'08) ; Sixth International Conference on Language Resources and Evaluation (LREC'08) ; https://hal.archives-ouvertes.fr/hal-00716016 ; Sixth International Conference on Language Resources and Evaluation (LREC'08), May 2008, Marrakech, Morocco. pp.2623-2628 (2008)
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Abstract:
International audience ; Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this information can be used to detect eg. major events and organizational flaws, improve customer relations and marketing strategies. An efficient way to exploit the unstructured data of telephone calls is data-mining, but current techniques apply on text only. The CALLSURF project gathers a number of academic and industrial partners covering the complete platform, from automatic transcription to information retrieval and data mining. This paper concentrates on the speech recognition module as it discusses the collection, the manual transcription of the training corpus and the techniques used to build the language model. The NLP techniques used to pre-process the transcribed corpus for data mining are POS tagging, lemmatization, noun group and named entity recognition. Some of them have been especially adapted to the conversational speech characteristics. POS tagging and preliminary data mining results obtained on the manually transcribed corpus are briefly discussed.
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Keyword:
[SCCO.COMP]Cognitive science/Computer science; call center transcripts; conversational speech
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URL: https://hal.archives-ouvertes.fr/hal-00716016
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