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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Hits 1 – 13 of 13 1 Language and visual communication : how multimodality works in intercultural marketing communication Yang, Ping (R15602). - : U.S., IGI Global, 2019 BASE Show details 2 Shaping EFL teachers' critical intercultural awareness through intercultural education Susilo, Andi (S34122); Yang, Ping (R15602); Qi, Ruying (R10565). - : Slovakia, European Alliance for Innovation, 2019 BASE Show details 3 Developing TESOL teacher intercultural identity : an intercultural communication competence approach Yang, Ping (R15602). - : U.S., Wiley-Blackwell, 2018 BASE Show details 4 Experiential learning opportunities : removing language barriers and maximizing cultural immersion Yang, Ping (R15602). - : U.S., IGI Global, 2018 BASE Show details 5 Journey to the East : intercultural adaptation of international students in China Yang, Ping (R15602). - : Switzerland, Palgrave Macmillan, 2018 BASE Show details 6 Addressing translation issues as intercultural communication barriers in tourism : language, culture, and communication at play Yang, Ping (R15602). - : U.S., IGI Global, 2018 BASE Show details 7 Successful communication in healthcare settings matters : the salient role of intercultural nonverbal communication cannot be overestimated Yang, Ping (R15602). - : U.S., Nova, 2017 Abstract: This chapter conceptually examines the unique role intercultural nonverbal communication plays in healthcare settings. Nonverbal communication between healthcare providers and recipients are mutually constructed, culturally intricate, contextually dependent, and socially affective. In healthcare settings, both patients and physicians use nonverbal communication (e.g., paralinguistic, kinesic, and proxemics cues) to convey their thoughts apart from verbal questions and answers, with the former describing their medical history and health issues and the latter providing medical advice and helpful treatment plans (Gerwing & Landmark Dalby, 2014; Gorawara-Bhat & Cook, 2011; Hannawa, 2014; L. Martin et al., 2016; L. R. Martin & Friedman, 2005). When coming from different language and cultural backgrounds, they tend to use culturally different nonverbal empathy cues (Lorié, Reinero, Phillips, Zhang, & Riess, 2016). Nonverbal communication cues related to emotional expressions (e.g., smiling) used in healthcare settings can indicate different meaning depending on the specific context of interaction (Philippot, Douilliez, Pham, Foisy, & Kornreich, 2005). Using socially affective strategies in varied form of nonverbal communication can result in more positive communication outcomes for doctors and patients (Blanch-Hartigan, 2012; Cousin & Schmid Mast, 2013). Intercultural nonverbal communication competence includes intercultural nonverbal communication knowledge, intercultural nonverbal communication skills, and appropriate attitude towards diverse intercultural nonverbal communication styles (Yang, 2015). After reviewing relevant literature, I propose a research question that focuses on why intercultural nonverbal communication competence matters in the healthcare settings. The discussion is centred around paralinguistic cues, kinesic cues, and proxemic cues used by healthcare professionals and their clients in interaction. Two pedagogical implications are discussed. One implication is that the in-service healthcare professionals (e.g., doctors, nurses) undertake work-related intercultural nonverbal communication training through case studies and reflective practices so that they develop patient-centred accommodative communication knowledge, skills, and culturally appropriate attitude. It is particularly important when they and their patients with diverse linguistic and cultural backgrounds use different nonverbal communication styles (Singh, McKay, & Singh, 1998) due to differences between high-context and low context cultures, have different cognitive schema, and use diverse perceptive skills in reading their patients’ nonverbal cues and emotional status (Gorawara-Bhat & Cook, 2011). The other implication is that preservice healthcare professionals, particularly a large number of international students undertaking university coursework on healthcare (e.g., nursing) in English-speaking countries, are provided with formal training in intercultural nonverbal communication as part of their coursework, projects and placements so that they develop their intercultural nonverbal communication competence along the way and are ready to meet the needs for patient-centred healthcare services. Keyword: 200401 - Applied Linguistics and Educational Linguistics; 950201 - Communication Across Languages and Culture; communication in medicine; intercultural communication; nonverbal communication URL: http://ebookcentral.proquest.com/lib/uwsau/reader.action?ppg=15&docID=4882770&tm=1500944288534 http://handle.westernsydney.edu.au:8081/1959.7/uws:41520 BASE Hide details 8 Intercultural nonverbal communication competence as intercultural responsiveness in the second language learning classroom Yang, Ping (R15602). - : U.S., IGI Global, 2017 BASE Show details 9 Intercultural communication between East and West : implications for students on study abroad programs to China Yang, Ping (R15602). - : U.S., Information Science, 2016 BASE Show details 10 'Stealing is not always a crime' : a contrastive socio-cultural analysis of English lexicology in the context of translation and cross-cultural communication Yang, Ping (R15602). - : China, Shanghai Foreign Language Education Press, 2015 BASE Show details 11 Developing intercultural competence in TESOL service-learning : volunteer tutoring for recently-arrived adult refugees in learning English as a second language Yang, Ping (R15602). - : U.S., Common Ground, 2015 BASE Show details 12 Appreciation of cultural diversity through translating Australian Aboriginal culture : a project-based learning approach Yang, Ping (R15602). - : Finland, University of Helsinki, 2015 BASE Show details 13 Glayol Ekbatani : Measurement and evaluation in post-secondary ESL. Routledge, 2011 Yang, Ping (R15602). - : U.K., Oxford University Press, 2012 BASE Show details

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