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61
Script proposals: A device for empowering clients in counselling
Emmision, Michael; Butler, Carly W.; Danby, Susan. - : Sage Publications, 2011
Abstract: Much of the research on the delivery of advice by professionals such as physicians, health workers and counsellors, both on the telephone and in face-to-face interaction more generally, has focused on the theme of client resistance and the consequent need for professionals to adopt particular formats to assist in the uptake of the advice. In this article we consider one setting, Kid's Helpline, the national Australian counselling service for children and young people, where there is an institutional mandate not to give explicit advice in accordance with the values of self-direction and empowerment. The article examines one practice, the use of script proposals by counsellors, which appears to offer a way of providing support which is consistent with these values. Script proposals entail the counsellors packaging their advice as something that the caller might say - at some future time - to a third party such as a friend, teacher, parent or partner, and involve the counsellor adopting the speaking position of the caller in what appears as a rehearsal of a forthcoming strip of interaction. Although the core feature of a script proposal is the counsellor's use of direct reported speech, they appear to be delivered not so much as exact words to be followed, but as the type of conversation that the client needs to have with the third party. Script proposals, in short, provide models of what to say as well as alluding to how these could be emulated by the client. In their design, script proposals invariably incorporate one or more of the most common rhetorical formats for maximizing the persuasive force of an utterance such as a three-part list or a contrastive pair. Script proposals, moreover, stand in a complex relation to the prior talk and one of their functions appears to be to summarize, respecify or expand upon the client's own ideas or suggestions for problem solving that have emerged in these preceding sequences. © The Author(s) 2011.
Keyword: 1203 Language and Linguistics; 3207 Social Psychology; 3310 Linguistics and Language; 3314 Anthropology; 3315 Communication; Advice giving; Contrasts; Conversation analysis; Counselling; Empowerment; Helplines; Lists; Reports; Scripts; Speech
URL: https://espace.library.uq.edu.au/view/UQ:230120
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62
When is an email really offensive?: argumentativity and variability in evaluations of impoliteness
Haugh, Michael. - : De Gruyter Mouton, 2010
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63
The importance of social identity content in a setting of chronic social conflict: Understanding intergroup relations in Northern Ireland
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64
Troubles announcements and reasons for calling: Initial actions in opening sequences in calls to a national children's helpline
Emmison, Michael; Danby, Susan. - : Routledge, 2007
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65
Language, gender salience, and social influence
Reid, Scott A.; Keerie, Natasha; Palomares, Nicholas A.. - : SAGE Publications, 2003
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66
Language use, identity, and social interaction: Migrant students in Australia
Miller J.M.. - : Lawrence Erlbaum Associates Inc., 2000
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67
The historical and emergent enactment of identity in language
Pittam, Jeffery. - 1999
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68
Australian supervisors and recruits: Closing the gap in understanding each others’ viewpoints
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69
Identity, cognition, and language in intergroup context
Hogg M.A.. - : SAGE Publications Inc., 1996
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70
What's that you said sooty? Puppets, parlance and pretence
Emmison M.; Goldman L.. - : Elsevier Ltd, 1996
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71
Effects of ethnolinguistic vitality, ethnic identification, and linguistic contacts on minority language use
Hogg M.A.; Rigoli N.. - : SAGE Publications Inc., 1996
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72
The mediating role of narrative in intergroup processes talking about AIDS
Pittam, Jeffery; Gallois, Cynthia. - : SAGE Publications Inc., 1996
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73
Content analysis of changes in self-construing during a career transition
Burke M.; Noller P.. - : Informa UK Limited, 1995
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74
Prologue
Gallois C.. - : SAGE Publications, 1993
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75
Perceptions of overaccommodation used by nurses in communication with the elderly
Edwards, Helen; Noller, Patricia. - : Sage Publications, 1993
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76
Gender and emotional communication in marriage: Different cultures or differential social power?
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77
Transition from practitioner to educator: A repertory grid analysis
Burke M.; Noller P.; Caird D.. - : Informa UK Limited, 1992
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78
Using verbal mediation strategies and group processes to enhance story writing
Gillies R.. - : Cambridge University Press (CUP), 1991
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79
Does cognitive style account for cultural differences in scholastic achievement?
Clark, Lesley A.; Halford, Graeme S.. - : SAGE Publications, 1983
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80
"Hal"-old word, new task. Reflections on the words "health" and "medical"
Jago J.D.. - : Elsevier BV, 1975
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