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Emotion and its management: the lens of language and social psychology
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Assessing communication behaviours of hospital pharmacists: how well do the perspectives of pharmacists, patients, and an independent observer align?
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Abstract:
Pharmacists need effective communication skills to provide high-quality patient care. To date, little has been published about hospital pharmacists’ communication behaviours, most is atheoretical, and has not studied patients and pharmacists as a dyad. We investigated how well pharmacists’ and patients’ perspectives of their shared conversation aligned, and how closely these perspectives matched that of an outsider (observer). We invoked communication accommodation theory using audio-recorded, semi-structured interviews, held separately with hospital patients (n = 48) and pharmacists (n = 12). Quantitative analyses indicated where patients, pharmacists, and observer perspectives aligned and occasions where they did not. With some exceptions, most pharmacists and patients held similar opinions about pharmacist communication behaviours. Observer–pharmacist discrepancies highlighted areas for further communication development using communication accommodation theory as a training tool.
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Keyword:
1203 Language and Linguistics; 3207 Social Psychology; 3304 Education; 3310 Linguistics and Language; 3312 Sociology and Political Science; 3314 Anthropology; Anthropology; Education; Language and Linguistics; Linguistics and Language; Social Psychology; Sociology and Political Science
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URL: https://espace.library.uq.edu.au/view/UQ:59f57d8
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Playback: An investigation of the discursive implications and the pragmatic functions of repetition in traditional Chinese medical consultations
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Interactional adjustment: three approaches in language and social psychology
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Translating science: using the science of language to explicate the language of science
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Interpretation of care guidelines for obese women in labor: intergroup language and social identity
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Understanding the health communication process: advancing the research agenda to improve health care interactions and patient care
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Impact of Identity on Support for New Roles in Health Care: A Language Inquiry of Doctors’ Commentary
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An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach
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How Patients Perceive Their Doctors’ Communication: Implications for Patient Willingness to Communicate
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Epilogue: trends and forecasts in language and social psychology scholarship
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The mediating role of narrative in intergroup processes talking about AIDS
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Perceptions of overaccommodation used by nurses in communication with the elderly
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Gender and emotional communication in marriage: Different cultures or differential social power?
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