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Satisfaction can co-exist with hesitation: qualitative analysis of acceptability of telemedicine among multi-lingual patients in a safety-net healthcare system during the COVID-19 pandemic ...
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Satisfaction can co-exist with hesitation: qualitative analysis of acceptability of telemedicine among multi-lingual patients in a safety-net healthcare system during the COVID-19 pandemic ...
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Nguyen, Michelle-Linh T.; Garcia, Faviola; Juarez, Jennifer; Zeng, Billy; Khoong, Elaine C.; Nijagal, Malini A.; Sarkar, Urmimala; Su, George; Lyles, Courtney R.. - : figshare, 2022
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Abstract:
Abstract Background The COVID-19 pandemic triggered unprecedented expansion of outpatient telemedicine in the United States in all types of health systems, including safety-net health systems. These systems generally serve low-income, racially/ethnically/linguistically diverse patients, many of whom face barriers to digital health access. These patients’ perspectives are vital to inform ongoing, equitable implementation efforts. Methods Twenty-five semi-structured interviews exploring a theoretical framework of technology acceptability were conducted from March through July 2020. Participants had preferred languages of English, Spanish, or Cantonese and were recruited from three clinics (general medicine, obstetrics, and pulmonary) within the San Francisco Health Network. Both deductive and inductive coding were performed. In a secondary analysis, qualitative data were merged with survey data to relate perspectives to demographic factors and technology access/use. Results Participants were diverse with ...
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Keyword:
69999 Biological Sciences not elsewhere classified; FOS Biological sciences; FOS Sociology; Medicine; Science Policy; Sociology
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URL: https://dx.doi.org/10.6084/m9.figshare.c.5844983.v1 https://springernature.figshare.com/collections/Satisfaction_can_co-exist_with_hesitation_qualitative_analysis_of_acceptability_of_telemedicine_among_multi-lingual_patients_in_a_safety-net_healthcare_system_during_the_COVID-19_pandemic/5844983/1
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