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Another Look at Norris and Ortega (2000)
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In: Working Papers in Applied Linguistics and TESOL, Vol 10, Iss 1, Pp 15-38 (2015) (2015)
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| 2 |
“That’s the Work”: Reframing Talk during Meetings
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 1, Pp 42-44 (2015) (2015)
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| 3 |
Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters
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In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 35-38 (2015) (2015)
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Abstract:
Prior research of telephone service encounters have dealt with specific strategies used by speakers as well as their practical implications (Lee, 2011; Stokoe, 2013). Taking interactional data from three European languages, namely British English, German, and Italian, Varcasia’s 2013 book, Business and Service Telephone Conversations, sets out to apply “pure” Conversation Analysis (CA) findings (ten Have, 2007) to analyze the various strategies used by speakers when responding to pre-request for services and requests for information during telephone service encounters. The text contributes to the research on institutional interactions and cross linguistic comparison, and also presents practical implications with regard to formal business telephone services and the training of call center professionals.
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Keyword:
Applied linguistics; Call centers; Conversation analysis; Education; English language; Foreign speakers; Intercultural communication; Language acquisition; Language study; Linguistics; P118-118.7; PE1-3729; Study of language; Teaching language
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URL: https://doi.org/10.7916/D85B0F46
https://doaj.org/article/8878d9ac07cb47a8b5f4989ed0bf3102
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| 4 |
Language Development Over the Lifespan
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In: Working Papers in Applied Linguistics and TESOL, Vol 10, Iss 2, Pp 37-40 (2015) (2015)
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| 5 |
Task Complexity and Linguistic Complexity: An Exploratory Study
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 1-28 (2015) (2015)
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| 6 |
Input for the Second Language Classroom: Some Innovations and Insights
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In: Working Papers in Applied Linguistics and TESOL, Vol 15, Iss 2, Pp 54-56 (2015) (2015)
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| 7 |
Complex Systems and Applied Linguistics
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In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 2, Pp 82-85 (2015) (2015)
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| 8 |
Formulaic Language: Pushing the Boundaries
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In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 1, Pp 1-3 (2015) (2015)
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| 9 |
Category Terms as Story-Telling Shortcuts
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In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 1, Pp 46-48 (2015) (2015)
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| 10 |
Enhancing the Role of Meaning in the L2 Classroom: A Cognitive Linguistics Perspective
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In: Working Papers in Applied Linguistics and TESOL, Vol 15, Iss 2, Pp 51-53 (2015) (2015)
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| 11 |
Guarded Play: Multi-Tasking in Parent-Child Interactions
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 1, Pp 51-54 (2015) (2015)
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| 12 |
Unified Discourse Analysis: Language, Reality, Virtual Worlds, and Video Games
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In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 2, Pp 63-67 (2015) (2015)
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| 13 |
Chilean Clitic Reduplication: Implications for Morphology and Syntax
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 17-37 (2015) (2015)
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