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Investigating Second Language Reading Components:Reading for Different Types of Meaning
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In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 2, Pp 1-28 (2015) (2015)
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| 2 |
Communication Disorders in Spanish Speakers: Theoretical, Research, and Clinical Aspects
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In: Working Papers in Applied Linguistics and TESOL, Vol 8, Iss 2, Pp 1-5 (2015) (2015)
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| 3 |
Studying Heritage Languages with a Focus on Multilingualism
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In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 47-49 (2015) (2015)
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| 4 |
The Role of Metalinguistic Awareness in Multilingual Acquisition
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In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 57-59 (2015) (2015)
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| 5 |
Diagnostic Second Language Assessment in the Classroom
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 57-58 (2015) (2015)
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| 6 |
The Visual Elements of Computer-based Language Assessment: Aspects and Effects
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 46-47 (2015) (2015)
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| 7 |
The Teacher’s Role in Classroom-based Language Assessment
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 50-52 (2015) (2015)
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| 8 |
The Application of Natural Language Processing and Automated Scoring in Second Language Assessment
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 1, Pp 38-40 (2015) (2015)
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| 9 |
Dementia and Epistemic Authority: A Conversation Analytic Case Study
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 2, Pp 65-93 (2015) (2015)
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| 10 |
Classroom-based Language Assessment for Young Language Learners
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 55-56 (2015) (2015)
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| 11 |
Identity and Communities of Practice in Foreign Language Learning Contexts
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 133-162 (2015) (2015)
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| 12 |
Conversation Analysis and Second Language Pedagogy: A Guide for ESL/EFL Teachers
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 61-71 (2015) (2015)
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| 13 |
Talmy’s Dichotomous Typology and Japanese Lexicalization Patterns of Motion Events
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In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 29-47 (2015) (2015)
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| 14 |
The Effect of Output Processing on Subsequent Input Processing: A Free Recall Study
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In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 1, Pp 1-17 (2015) (2015)
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| 15 |
Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters
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In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 35-38 (2015) (2015)
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Abstract:
Prior research of telephone service encounters have dealt with specific strategies used by speakers as well as their practical implications (Lee, 2011; Stokoe, 2013). Taking interactional data from three European languages, namely British English, German, and Italian, Varcasia’s 2013 book, Business and Service Telephone Conversations, sets out to apply “pure” Conversation Analysis (CA) findings (ten Have, 2007) to analyze the various strategies used by speakers when responding to pre-request for services and requests for information during telephone service encounters. The text contributes to the research on institutional interactions and cross linguistic comparison, and also presents practical implications with regard to formal business telephone services and the training of call center professionals.
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Keyword:
Applied linguistics; Call centers; Conversation analysis; Education; English language; Foreign speakers; Intercultural communication; Language acquisition; Language study; Linguistics; P118-118.7; PE1-3729; Study of language; Teaching language
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URL: https://doi.org/10.7916/D85B0F46
https://doaj.org/article/8878d9ac07cb47a8b5f4989ed0bf3102
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| 16 |
Impact of Dictionary Use Skills Instruction on Second Language Writing
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In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 104-132 (2015) (2015)
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| 17 |
Frames, Footing, and Teacher-Initiated Questions: An Analysis of a Beginning French Class for Adults
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In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 2, Pp 1-48 (2015) (2015)
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| 18 |
Leo van Lier: A scholar and teacher, a mentor and friend
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In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 1, Pp 55-56 (2015) (2015)
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| 19 |
Pragmatic Knowledge and Ability in the Applied Linguistics and Second Language Assessment Literature: A Review
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In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 1-20 (2015) (2015)
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| 20 |
Being a Woman: Membership Categorization in Interaction
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In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 1, Pp 25-28 (2015) (2015)
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