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Emotion and its management: the lens of language and social psychology
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Assessing communication behaviours of hospital pharmacists: how well do the perspectives of pharmacists, patients, and an independent observer align?
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Abstract:
Pharmacists need effective communication skills to provide high-quality patient care. To date, little has been published about hospital pharmacists’ communication behaviours, most is atheoretical, and has not studied patients and pharmacists as a dyad. We investigated how well pharmacists’ and patients’ perspectives of their shared conversation aligned, and how closely these perspectives matched that of an outsider (observer). We invoked communication accommodation theory using audio-recorded, semi-structured interviews, held separately with hospital patients (n = 48) and pharmacists (n = 12). Quantitative analyses indicated where patients, pharmacists, and observer perspectives aligned and occasions where they did not. With some exceptions, most pharmacists and patients held similar opinions about pharmacist communication behaviours. Observer–pharmacist discrepancies highlighted areas for further communication development using communication accommodation theory as a training tool.
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Keyword:
1203 Language and Linguistics; 3207 Social Psychology; 3304 Education; 3310 Linguistics and Language; 3312 Sociology and Political Science; 3314 Anthropology; Anthropology; Education; Language and Linguistics; Linguistics and Language; Social Psychology; Sociology and Political Science
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URL: https://espace.library.uq.edu.au/view/UQ:59f57d8
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Family language policies among Bangladeshi migrants in Southeast Queensland, Australia
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Expertise, neoliberal governmentality and the outsourcing of health and physical education
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Educational neoliberalization: the mediatisation of ethical assertions in the voucher debate
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Native and nonnative teacher candidate perceptions of professional language development in an MA TESOL program
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The role of recasts and negotiated prompts in an FL learning context in China with non-English major university students
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Investigating written corrective feedback: (Mis)alignment of teachers’ beliefs and practice
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Definite discourse-new reference in L1 and L2: the case of L2 Mandarin
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Collaborative writing in Arabic as a second language (ASL) classrooms: a mixed-method study
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Parental culture maintenance, bilingualism, identity, and well-being in Javanese, Batak, and Chinese adolescents in Indonesia
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Data infrastructure: a review of expanding accountability systems and large-scale assessments in education
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Education policy enactment research: disrupting continuities
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The OECD, PISA and educational governance: a call to critical engagement
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