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Hits 1 – 20 of 470
1
The Perception of Water Contamination and Risky Consumption in El Salvador from a Community Clinical Psychology Perspective
Andrea Caputo; Manuela Tomai; Carlo Lai; Asia Desideri; Elpiniki Pomoni; Hilda Cecilia Méndez; Bartolo Atilio Castellanos; Federica La Longa; Massimo Crescimbene; on behalf of the “Agua Futura” Consortium on behalf of the “Agua Futura” Consortium; Viviana Langher
In: International Journal of Environmental Research and Public Health; Volume 19; Issue 3; Pages: 1109 (2022)
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2
Automated Customer Complaint Processing for Water Utilities Based on Natural Language Processing—Case Study of a Dutch Water Utility
Xin Tian; Ina Vertommen; Lydia Tsiami; Peter van Thienen; Sotirios Paraskevopoulos
In: Water; Volume 14; Issue 4; Pages: 674 (2022)
Abstract:
Most water utilities have to handle a substantial number of customer complaints every year. Traditionally, complaints are handled by skilled staff who know how to identify primary issues, classify complaints, find solutions, and communicate with customers. The effort associated with complaint processing is often great, depending on the number of customers served by a water utility. However, the rise of natural language processing (NLP), enabled by deep learning, and especially the use of deep recurrent and convolutional neural networks, has created new opportunities for comprehending and interpreting text complaints. As such, we aim to investigate the value of the use of NLP for processing customer complaints. Through a case study about the Water Utility Groningen in the Netherlands, we demonstrate that NLP can parse language structures and extract intents and sentiments from customer complaints. As a result, this study represents a critical and fundamental step toward fully automating consumer complaint processing for water utilities.
Keyword:
artificial intelligence
;
customer complaint processing
;
natural language processing
;
water sector
URL:
https://doi.org/10.3390/w14040674
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3
A Review on Machine Learning, Artificial Intelligence, and Smart Technology in Water Treatment and Monitoring
Matthew Lowe; Ruwen Qin; Xinwei Mao
In: Water; Volume 14; Issue 9; Pages: 1384 (2022)
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4
Hydrology across Disciplines: Organization and Application Experiences of a Public Hydrological Service in Italy
Alessandro Allodi; Letizia Angelo; Fabio Bordini; Monica Branchi; Elisa Comune; Mauro Del Longo; Giuseppe Nicolosi; Mauro Noberini; Filippo Pizzera; Alessio Pugliese; Giuseppe Ricciardi; Fabrizio Tonelli; Franca Tugnoli; Enrica Zenoni
In: Climate; Volume 10; Issue 3; Pages: 32 (2022)
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5
Tusha Hiti: The Origin and Significance of the Name
Shimkhada, Deepak
In: Monsoon: South Asian Studies Association Journal (2022)
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6
An ensemble of 48 perturbed-physics model (Noah-MP) estimates of the 1/8° terrestrial water storage over the conterminous United States, 1980–2015 ...
Zheng, Hui
;
Fei, Wenli
;
Yang, Zong-Liang
. - : Zenodo, 2022
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7
An ensemble of 48 perturbed-physics model (Noah-MP) estimates of the 1/8° terrestrial water storage over the conterminous United States, 1980–2015 ...
Zheng, Hui
;
Fei, Wenli
;
Yang, Zong-Liang
. - : Zenodo, 2022
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8
Le champ lexico-sémantique de l'eau en ḥassāniyya et en zénaga : héritages, emprunts et innovations lexicales
Taine-Cheikh, Catherine
In: ISSN: 1292-136X ; L'Ouest Saharien : Cahiers d'Etudes Pluridisciplinaires ; https://halshs.archives-ouvertes.fr/halshs-03088151 ; L'Ouest Saharien : Cahiers d'Etudes Pluridisciplinaires, 2021, L'eau en Mauritanie et dans l'Ouest saharien. Représentations, usages et gouvernance d'une ressource en partage. Hommage à Pierre Bonte, 13-14, pp.91-111 (2021)
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9
Thirsty for Change: A Visual Guide to Getting Involved in Water Politics /Sed por Cambio: Una Guía Visual para Involucrarse en la Política del Agua
Gonzalez-Soto, Ivan
;
Diaz, Jazz
. - : eScholarship, University of California, 2021
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10
Narratives of Atauro: what oral tradition tells us about the history of an island ; As Narrativas de Atauro: O Que Diz a Tradição Oral Sobre a Historia de Uma Ilha
Guillaud, Dominique
In: Dialogos, Journal of Foreign Languages Departments ; https://hal.ird.fr/ird-03498048 ; Dialogos, Journal of Foreign Languages Departments, 2021, 6, ⟨10.53930/348523⟩ ; https://media.neliti.com/media/publications/348523-narratives-of-atauro-what-oral-tradition-057ca568.pdf (2021)
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11
ХИТОЙ МИН ДАВРИ ЛЕКСИКАСИ ТАДҚИҚИДА АСОСИЙ МАСАЛА ВА МУАММОЛАР ХУСУСИДА ... : ON THE MAIN ISSUES AND PROBLEMS IN THE STUDY OF CHINESE MIN PERIOD LEXICON ...
Мустафаева, Самида
. - : Oriental renaissance: Innovative, educational, natural and social sciences, 2021
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12
Le champ lexico-sémantique de l'eau en ḥassāniyya et en zénaga : héritages, emprunts et innovations lexicales
Taine-Cheikh, Catherine
In: ISSN: 1292-136X ; L'Ouest Saharien : Cahiers d'Etudes Pluridisciplinaires ; https://halshs.archives-ouvertes.fr/halshs-03088151 ; L'Ouest Saharien : Cahiers d'Etudes Pluridisciplinaires, 2021, L'eau en Mauritanie et dans l'Ouest saharien. Représentations, usages et gouvernance d'une ressource en partage. Hommage à Pierre Bonte, 13-14, pp.91-111 (2021)
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13
Governance of Artificial Intelligence in Water and Wastewater Management: The Case Study of Japan
Tomoko Takeda
;
Junko Kato
;
Takashi Matsumura
...
In: Hydrology ; Volume 8 ; Issue 3 (2021)
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14
Sugunɛbileni gɔwɔ : Jɔli gɔwɔ ; Bilharzia ; Schistosomiasis ; La bilharziose ; La schistosomiase
Klade, Anne-Marie
;
Korenzo, Modibo
. - 2021
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15
Sugunɛbileni ; La schistosomiase ; la bilharziose ; Schistosomiasis ; bilharzia
Klade, Anne-Marie
;
Kaka Traoré, Youssouf
. - 2021
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16
Kaliɛn gɔbɔ ; La bilharziose ; La schistosomiase
Klade, Anne-Marie
;
Kaka Traoré, Youssouf
. - 2021
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17
«Wunder æfter wundre»: Recounting the Marvellous in "Beowulf"
Cocco, Gabriele
(orcid:0000-0001-8995-9960). - 2021
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18
Psychophysiological Responses to Acute Cold Water Immersion
Park, Talia
. - : University of Oregon, 2021
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19
Stress-strain state of reinforced concrete structures of the LN-1 and LN-2 retaining walls of Zagorskaya PSPP taking into account the opening of interblock joints and the formation of secondary cracks
Nartmir V. Khanov
;
Fedor A. Pashchenko
In: Structural Mechanics of Engineering Constructions and Buildings, Vol 17, Iss 4, Pp 324-334 (2021) (2021)
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20
Open Access and non-Open Access Springer Books dataset in different disciplines (2010-2019) ...
Noroozi Chakoli, PhD
. - : Mendeley, 2020
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