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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Hits 1 – 1 of 1 1 Breaking the Myth of Indian Call Centers: A Postcolonial Analysis of Resistance Pal, M.; Buzzanell, P. M. In: Communication Faculty Publications (2013) Abstract: This article provides a postcolonial critique of power-resistance dialectics among outsourced call center workers in India. A constructivist grounded theory analysis of focus group and interview data with 65 participants reveals how microresistance intersects with global capitalism in ways that both accommodate and rupture Western discourses. These discursive and material intersectionalities are made visible through employees' processes of (1) aping the West, (2) articulating new logics and demonstrating Indian sensibilities, and (3) embracing a new life. The themes primarily reveal how the employees rupture the essentialist image of the other and challenge the dominant logic of neoliberalism. Keyword: Communication; Globalization; Health Communication; Indian Call Centers; Interpersonal and Small Group Communication; Postcolonial; Resistance; Social and Behavioral Sciences; Transnational Corporations URL: https://digitalcommons.usf.edu/spe_facpub/359 https://doi.org/10.1080/03637751.2013.776172 BASE Hide details

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