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How do health services engage culturally and linguistically diverse consumers? An analysis of consumer engagement frameworks in Australia
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In: Health Expect (2021)
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Availability, Accessibility, Acceptability, and Quality of Interpreting Services to Refugee Women in New Zealand
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Beyond translation: engaging with culturally and linguistically diverse consumers
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Can feedback approaches reduce unwarranted clinical variation? A systematic rapid evidence synthesis
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Availability, Accessibility, Acceptability, and Quality of Interpreting Services to Refugee Women in New Zealand
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In: Qual Health Res (2020)
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Overseas Qualified Nurses’ (OQNs) perspectives and experiences of intraprofessional and nurse-patient communication through a Community of Practice lens
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Standard setting in specific-purpose language testing: what can a qualitative study add?
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An analysis of clinical handover miscommunication using a language and social psychology approach
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Abstract:
Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health professionals about handover practice. We invoke Coupland and colleagues’ integrative model of “miscommunication” to interpret these. Results support the model. Responses reflect a lack of communication competency, intergroup group relations, and the hidden ideology of the health care system. Health professionals in hospitals are often unaware of the socio-structural element in health care and so cannot bring about cultural change. We suggest that clinicians work with communication and interdisciplinary scholars to bring about system improvement.
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Keyword:
CARE; Clinical handover; Communication; Intergroup health communication; Linguistics; Miscommunication; PATIENT SAFETY; Psychology; Skills training; Social; Social Sciences; TRANSITIONS
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URL: http://hdl.handle.net/10536/DRO/DU:30079964
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An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach
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Working with CALD groups: testing the feasibility of an intervention to improve medication self-management in people with kidney disease, diabetes, and cardiovascular disease
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Perspectives from physiotherapy supervisors on student-patient communication
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Health professionals' views of communication: implications for assessing performance on a health-specific English language test
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Medication adherence in people of culturally and linguistically diverse backgrounds: a meta-analysis
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