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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Hits 1 – 8 of 8 1 How we developed Doctors speak up:An evidence-based language and communication skills open access resource for international medical graduates Woodward-Kron, Robyn; Fraser, Catriona; Pill, John. - 2015 BASE Show details 2 Testing ESL sociopragmatics : development and validation of a web-based test battery Röver, Carsten [Verfasser]; Fraser, Catriona [Verfasser]; Elder, Catherine [Verfasser]. - Frankfurt, M. : Lang-Ed., 2014 DNB Subject Category Language Show details 3 Testing ESL Sociopragmatics : Development and Validation of a Web-based Test Battery Roever, Carsten Verfasser]. - Frankfurt : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2014 DNB Subject Category Language Show details 4 Testing ESL Sociopragmatics. Development and validation of a web-based test battery Roever, Carsten; Fraser, Catriona; Elder, Catherine. - Frankfurt a. M./Bern : Peter Lang, 2014 IDS Bibliografie zur Gesprächsforschung 5 Testing ESL sociopragmatics : development and validation of a web-based test battery Röver, Carsten; Fraser, Catriona; Elder, Catherine. - Frankfurt, M. : Lang-Ed., 2014 UB Frankfurt Linguistik Show details 6 Telecommunications and health information for culturally and linguistically diverse communities: A community survey Greenstock, Louise; Naccarella, Lucio; Woodward Kron, Robyn... In: Telecommunications Journal of Australia, Vol. 63, no. 1 (Feb 2013) (2013) BASE Show details 7 Tonguetwisting and dyslexia: Investigating the phonological deficit hypothesis Fraser, Catriona. - : The University of Edinburgh, 2012 BASE Show details 8 Rapport building strategies in institutional intercultural interactions FRASER, CATRIONA. - 2011 Abstract: © 2011 Dr. Catriona Fraser ; The central aim of this research is to identify particular linguistic strategies that can be used to build rapport in institutional interactions. Traditionally, research into intercultural and cross-cultural communication has overwhelmingly focused on miscommunication and communication breakdown. Additionally, the concept of rapport has rarely been investigated in the field of linguistics. Yet, arguably, rapport is one of the most important conditions for successful communication. This study investigates how language is used to build rapport in institutional intercultural interactions. Specifically, the research looks at linguistic strategies used by Victorian Police Officers (VPOs) to build rapport with recent immigrants to Australia (RIs). Unlike much intercultural and cross-cultural research, the focus is not on uncovering instances of miscommunication but on describing instances of successful communication. Data were collected over two stages using two different qualitative methods: audio-recorded conversations between a VPO and a RI followed by semi-structured interviews with each participant. Participant interviews and qualitative discourse analysis found that 14 out of the 15 VPO participants successfully built rapport, and one VPO participant threatened rapport. This research used discourse analysis (DA) as the wider theoretical framework for analysing the data, and was particularly guided by the Rapport Management Framework (RMF). The main linguistics strategies used to build rapport were: volunteering information; empathising or sympathising; displaying solidarity; shifting topic; showing interest in difference; using compliments; using compliments of possibility; forgiving unintentional misunderstandings; using humour; and showing interest in the RI’s life and/or opinions. In all the rapport building interactions, the RI participants said that their opinions of the Victoria Police Force (as an institution) had become more positive as a result of the half hour interaction. The research demonstrates that successful interactions are a rich field for linguistic analysis. Keyword: discourse analysis; intercultural communication; linguistics; rapport; rapport management theory; successful communication URL: http://hdl.handle.net/11343/36790 BASE Hide details

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