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Hits 61 – 80 of 414
61
'Building rapport' with customers across the world: the global diffusion of a call centre speech style
Hultgren, Anna Kristina
In:
Journal of sociolinguistics. - Oxford [u.a.] : Blackwell
15 (2011) 1, 36-64
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OLC Linguistik
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62
Raquel de Pedro Ricoy, Isabelle A. Perez and Christine W. L. Wilson (Eds.). Interpreting and translating in public service settings: Policy, practice, pedagogy. Manchester: St. Jerome, 2009. 198 pp [Rezension]
Rudvin, Mette
In:
Interpreting. - Amsterdam [u.a.] : Benjamins
13 (2011) 2, 264-271
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63
Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system
Marshall, Diarmid
;
Morton, Hazel
;
Gunson, Nancie
...
In:
Computer speech and language. - Amsterdam [u.a.] : Elsevier
25 (2011) 2, 341-362
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64
Analyse diskursiver Praktiken im Führungskräfte-Coaching: ein sprachwissenschaftlicher Beitrag zur Professionalisierungsdebatte
Graf, Eva-Maria
In:
Zeitschrift für angewandte Linguistik. - Berlin ; New York, NY : de Gruyter Mouton
(2011) 55, 59-90
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65
Constructing ethnicity statistics in talk-in-interaction: producing the "white European"
Wilkinson, Sue
In:
Discourse & society. - London [u.a.] : Sage
22 (2011) 3, 343-361
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66
The delicacy of the gift: passing donations and leaving change
Llewellyn, Nick
In:
Discourse & society. - London [u.a.] : Sage
22 (2011) 2, 155-174
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67
Regimenting discourse, controlling bodies: disinformation, evaluation and moral categorization in a state bureaucratic agency
Codó, Eva
In:
Discourse & society. - London [u.a.] : Sage
22 (2011) 6, 723-742
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68
Responding at a higher level: activity progressivity in calls for service
Lee, Seung-Hee
In:
Journal of pragmatics. - Amsterdam [u.a.] : Elsevier
43 (2011) 3, 904-917
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69
Accounts at convenience stores: doing dispreference and small talk
Raevaara, Liisa
In:
Journal of pragmatics. - Amsterdam [u.a.] : Elsevier
43 (2011) 2, 556-571
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70
Understanding as an embodied, situated and sequential achievement in interaction
Mondada, Lorenza
In:
Journal of pragmatics. - Amsterdam [u.a.] : Elsevier
43 (2011) 2, 542-552
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71
Extending the notion of pragmatic completion: the case of the responsive compound action unit
Robinson, Jeffrey D.
;
Mandelbaum, Jenny
;
Kevoe-Feldman, Heidi
In:
Journal of pragmatics. - Amsterdam [u.a.] : Elsevier
43 (2011) 15, 3844-3859
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72
"Talk to the hand": complaints to a public transport company
Márquez Reiter, Rosina
;
Orthaber, Sara
In:
Journal of pragmatics. - Amsterdam [u.a.] : Elsevier
43 (2011) 15, 3860-3876
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73
Invoking another context: playfulness in buying lottery tickets at convenience stores
Sorjonen, Marja-Leena
;
Haakana, Markku
In:
Journal of pragmatics. - Amsterdam [u.a.] : Elsevier
43 (2011) 5, 1288-1302
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74
Consumer complaining behavior, imagined interactions, and communication traits: cognitive processing following an organizational failure
Goodboy, Alan K.
;
Bolkan, San
In:
Communication quarterly. - Philadelphia, Pa. : Routledge, Taylor & Francis Group
59 (2011) 4, 465-483
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75
Effective rating scale development for speaking tests: performance decision trees
Kemp, Jenny
;
Davidson, Fred
;
Fulcher, Glenn
In:
Language testing. - London : Sage
28 (2011) 1, 5-29
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76
Words don't come easy : wie Sie von angelsächsischer Konversationskunst profitieren
Märtin, Doris
. - Frankfurt, M. [u.a.] : Campus-Verl., 2011
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UB Frankfurt Linguistik
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77
Negotiation style, speech accommodation and small talk in Sino-Western business negotiations: a Hong Kong case study
Ladegaard, Hans J.
In:
Intercultural pragmatics. - Berlin ; New York, NY : Mouton de Gruyter
8 (2011) 2, 197-226
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78
Words don't come easy : wie Sie von angelsächsischer Konversationskunst profitieren
Märtin, Doris
. - Frankfurt am Main [u.a.] : Campus-Verl., 2011
UB Frankfurt Linguistik
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79
Role plays and naturalistic data in pragmatics research: service encounters during study abroad
Shively, Rachel L.
;
Bataller, Rebeca
In:
Journal of linguistics and language teaching. - Saarbrücken : HTW des Saarlandes, Fak. für Wirtschaftswiss., Lehrstuhl für Angewandte Sprachen
2 (2011) 1, 15-50
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80
Making a request for a service in Spanish: pragmatic development in the study abroad setting
Bataller, Rebeca
In:
Foreign language annals. - New York, NY
43 (2010) 1, 160-175
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