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61
'Building rapport' with customers across the world: the global diffusion of a call centre speech style
In: Journal of sociolinguistics. - Oxford [u.a.] : Blackwell 15 (2011) 1, 36-64
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62
Raquel de Pedro Ricoy, Isabelle A. Perez and Christine W. L. Wilson (Eds.). Interpreting and translating in public service settings: Policy, practice, pedagogy. Manchester: St. Jerome, 2009. 198 pp [Rezension]
In: Interpreting. - Amsterdam [u.a.] : Benjamins 13 (2011) 2, 264-271
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63
Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system
In: Computer speech and language. - Amsterdam [u.a.] : Elsevier 25 (2011) 2, 341-362
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64
Analyse diskursiver Praktiken im Führungskräfte-Coaching: ein sprachwissenschaftlicher Beitrag zur Professionalisierungsdebatte
In: Zeitschrift für angewandte Linguistik. - Berlin ; New York, NY : de Gruyter Mouton (2011) 55, 59-90
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65
Constructing ethnicity statistics in talk-in-interaction: producing the "white European"
In: Discourse & society. - London [u.a.] : Sage 22 (2011) 3, 343-361
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66
The delicacy of the gift: passing donations and leaving change
In: Discourse & society. - London [u.a.] : Sage 22 (2011) 2, 155-174
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67
Regimenting discourse, controlling bodies: disinformation, evaluation and moral categorization in a state bureaucratic agency
In: Discourse & society. - London [u.a.] : Sage 22 (2011) 6, 723-742
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68
Responding at a higher level: activity progressivity in calls for service
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 3, 904-917
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69
Accounts at convenience stores: doing dispreference and small talk
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 2, 556-571
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70
Understanding as an embodied, situated and sequential achievement in interaction
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 2, 542-552
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71
Extending the notion of pragmatic completion: the case of the responsive compound action unit
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 15, 3844-3859
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72
"Talk to the hand": complaints to a public transport company
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 15, 3860-3876
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73
Invoking another context: playfulness in buying lottery tickets at convenience stores
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 5, 1288-1302
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74
Consumer complaining behavior, imagined interactions, and communication traits: cognitive processing following an organizational failure
In: Communication quarterly. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 59 (2011) 4, 465-483
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75
Effective rating scale development for speaking tests: performance decision trees
In: Language testing. - London : Sage 28 (2011) 1, 5-29
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76
Words don't come easy : wie Sie von angelsächsischer Konversationskunst profitieren
Märtin, Doris. - Frankfurt, M. [u.a.] : Campus-Verl., 2011
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77
Negotiation style, speech accommodation and small talk in Sino-Western business negotiations: a Hong Kong case study
In: Intercultural pragmatics. - Berlin ; New York, NY : Mouton de Gruyter 8 (2011) 2, 197-226
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78
Words don't come easy : wie Sie von angelsächsischer Konversationskunst profitieren
Märtin, Doris. - Frankfurt am Main [u.a.] : Campus-Verl., 2011
UB Frankfurt Linguistik
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79
Role plays and naturalistic data in pragmatics research: service encounters during study abroad
In: Journal of linguistics and language teaching. - Saarbrücken : HTW des Saarlandes, Fak. für Wirtschaftswiss., Lehrstuhl für Angewandte Sprachen 2 (2011) 1, 15-50
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80
Making a request for a service in Spanish: pragmatic development in the study abroad setting
In: Foreign language annals. - New York, NY 43 (2010) 1, 160-175
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