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1
Linguistic penalties and the job interview
Roberts, Celia. - Bristol, CT : Equinox Publishing, 2021
BLLDB
UB Frankfurt Linguistik
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2
Assessing institutional empathy in medical settings
BASE
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3
Sociolinguistic factors affecting performance in the Clinical Skills Assessment of the MRCGP: a mixed-methods approach
BASE
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4
Sociolinguistic factors affecting performance in the Clinical Skills Assessment of the MRCGP: a mixed-methods approach
Hawthorne, Kamila; Roberts, Celia; Atkins, Sarah. - : Royal College of General Practitioners, 2017
BASE
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5
Sociolinguistic factors affecting performance in the Clinical Skills Assessment of the MRCGP: a mixed methods approach
Hawthorne, Kamila; Roberts, Celia; Atkins, Sarah. - : Royal College of General Practioners, 2017
BASE
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6
Translating global experience into institutional models of competency : linguistic inequalities in the job interview
In: Language and superdiversity (New York, 2016), p. 237-260
MPI für Psycholinguistik
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7
Simulated Consultations: A sociolinguistic perspective.
BASE
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8
Simulated consultations: a sociolinguistic perspective
Hawthorne, Kamila; Atkins, Sarah; Roberts, Celia. - : BioMed Central, 2016
BASE
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9
Language, migration, and social inequalities. A critical sociolinguistic perspective on institutions and work
Duchêne, Alexandre (Hrsg.); Moyer, Melissa (Hrsg.); Roberts, Celia (Hrsg.). - Bristol : Multilingual Matters, 2015
IDS Bibliografie zur Gesprächsforschung
10
John J. Gumperz
In: Handbook of Pragmatics 18 (2014), 1-24
IDS Bibliografie zur Gesprächsforschung
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11
Performance features in clinical skills assessment: Linguistic and cultural factors in the Membership of the Royal College of General Practitioners examination
Hawthorne, Kamila; Roberts, Celia; Atkins, Sarah. - : King's College London with The University of Nottingham, 2014
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12
Language, migration and social inequalities : a critical sociolinguistic perspective on institutions and work
Martín Rojo, Luisa; Meinhof, Ulrike Hanna; Duchêne, Alexandre (Hrsg.). - Bristol [u.a.] : Multilingual Matters, 2013
BLLDB
UB Frankfurt Linguistik
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13
‘Integration hatten wir letztes Jahr’. Official discourses of integration and their uptake by migrants in Germany
Meinhof, Ulrike; Holly, Werner. - : Multilingual Matters, 2013
BASE
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14
Bernd Meyer and Birgit Apfelbaum (eds.): Multilingualism at Work: From Policies to Practices in Public, Medical and Business Settings. Hamburg Studies on Multilingualism Vol 9. Amsterdam [u.a.]: John Benjamins. 2010. 274 pp. [Rezension]
In: Journal of sociolinguistics. - Oxford [u.a.] : Blackwell 16 (2012) 3, 444-446
BLLDB
OLC Linguistik
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15
Computer templates in chronic disease management: ethnographic case study in general practice
Swinglehurst, Deborah; Greenhalgh, Trisha; Roberts, Celia. - : British Medical Journal Publishing Group, 2012
Abstract: Objective To investigate how electronic templates shape, enable and constrain consultations about chronic diseases. Design Ethnographic case study, combining field notes, video-recording, screen capture with a microanalysis of talk, body language and data entry—an approach called linguistic ethnography. Setting Two general practices in England. Participants and methods Ethnographic observation of administrative areas and 36 nurse-led consultations was done. Twenty-four consultations were directly observed and 12 consultations were video-recorded alongside computer screen capture. Consultations were transcribed using conversation analysis conventions, with notes on body language and the electronic record. The analysis involved repeated rounds of viewing video, annotating field notes, transcription and microanalysis to identify themes. The data was interpreted using discourse analysis, with attention to the sociotechnical theory. Results Consultations centred explicitly or implicitly on evidence-based protocols inscribed in templates. Templates did not simply identify tasks for completion, but contributed to defining what chronic diseases were, how care was being delivered and what it meant to be a patient or professional in this context. Patients’ stories morphed into data bytes; the particular became generalised; the complex was made discrete, simple and manageable; and uncertainty became categorised and contained. Many consultations resembled bureaucratic encounters, primarily oriented to completing data fields. We identified a tension, sharpened by the template, between different framings of the patient—as ‘individual’ or as ‘one of a population’. Some clinicians overcame this tension, responding creatively to prompts within a dialogue constructed around the patient's narrative. Conclusions Despite their widespread implementation, little previous research has examined how templates are actually used in practice. Templates do not simply document the tasks of chronic disease management but profoundly change the nature of this work. Designed to assure standards of ‘quality’ care they contribute to bureaucratisation of care and may marginalise aspects of quality care which lie beyond their focus. Creative work is required to avoid privileging ‘institution-centred’ care over patient-centred care.
Keyword: Research
URL: http://bmjopen.bmj.com/cgi/content/short/2/6/e001754
https://doi.org/10.1136/bmjopen-2012-001754
BASE
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16
Introduction - John Gumperz and the indexicality of language
In: Text & talk. - Berlin [u.a.] : Mouton de Gruyter 31 (2011) 4, 381-393
BLLDB
OLC Linguistik
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17
Displaying competence in organizations : discourse perspectives
Heynderickx, Priscilla (Hrsg.); Temmerman, Martina; Pelsmaekers, Katja (Hrsg.). - Basingstoke [u.a.] : Palgrave Macmillan, 2011
BLLDB
UB Frankfurt Linguistik
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18
'Integration hatten wir letztes Jahr'. Official discourses of integration and their uptake by migrants in Germany
Meinhof, Ulrike H.; Holly, Werner. - : Multilingual Matters, 2011
BASE
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19
Language socialization in the workplace
In: Annual review of applied linguistics. - Cambridge, Mass. [u.a.] : Univ. Press 30 (2010), 211-227
BLLDB
OLC Linguistik
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20
Language, migration and the gatekeepers
In: Language issues. - [Birmingham] 21 (2010) 2, 4-18
OLC Linguistik
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