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Managing information, interaction and team building in nurse shift-change handovers: a case study
Abstract: Whilst there is a wealth of literature on medical handovers, discourse analytic work based on recorded interactional data on these pivotal speech events in health care is less prevalent. This case study of a shift-change nursing handover at a UK hospital Medical Assessment Unit (MAU) takes a microanalytical perspective on nurses’ talk and interaction, which enables us to examine its structural and functional complexity at utterance level. Our methodological approach comprises observations, one semi-structured interview with senior nursing staff (and many informal conversations with various staff), and in total twelve audio-recordings of interactions during, and around, the twice-daily shift-change handovers. By adopting ‘a multiple goals in discourse’ perspective and the framework of activity analysis, we demonstrate the nurses’ interactional management of multiple discourse and activity roles and pursuance of goals that transcend the medically and institutionally crucial transmission of information. This shows the nurses’ orientation to the handover task as not only a structured institutionally regulated event, but also one that tolerates more spontaneous activities that can potentially contribute to team cohesion and staff well-being.
URL: http://eprints.gla.ac.uk/240261/1/240261.pdf
http://eprints.gla.ac.uk/240261/
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2
Nursing handovers as unbounded and scalar events
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3
Conceptualizing language awareness in healthcare communication: the case of nurse shift-change handover meetings
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4
Tourism Discourse : Language and Global Mobility
Jaworski, Adam [Verfasser]; Ylänne, Virpi [Mitwirkender]; Thurlow, Crispin [Verfasser]. - London : Palgrave Macmillan UK, 2010
DNB Subject Category Language
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5
Tourism discourse : language and global mobility
Ylänne, Virpi; Thurlow, Crispin; Jaworski, Adam. - Basingstoke [u.a.] : Palgrave Macmillan, 2010
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UB Frankfurt Linguistik
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6
Transient identities, new mobilities: holiday postcards
Thurlow, Crispin; Jaworski, Adam; Ylänne, Virpi. - : Palgrave Macmillan, 2010
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7
Ageing well? Older people's health and well being as portrayed in UK magazine advertisements
Ylänne, Virpi; Williams, Angela Marian; Wadleigh, Paul Mark. - : Linköping University Electronic Press, 2010
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8
Portrayals of older adults in UK magazine advertisements: Relevance of target audience
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9
Positioning age: focus group discussions about older people in TV advertising
In: International journal of the sociology of language. - Berlin ; Boston : Walter de Gruyter (2009) 200, 171-188
OLC Linguistik
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10
Positioning age: focus group discussions about older people in TV advertising
In: Social aging and language. - Berlin [u.a.] : Mouton de Gruyter (2009), 171-187
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11
Communication accomodation theory
In: Culturally speaking. - London [u.a.] : Continuum (2008), 164-186
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12
Roles of medicines counter assistants in advice giving in community pharmacies: a Discourse Analysis
Ylänne, Virpi; John, David Neale. - : Springer, 2008
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13
Kees de Bot and Sinfree Makoni: LANGUAGE AND AGING IN MULTILINGUAL CONTEXTS.
In: Applied linguistics. - Oxford : Oxford Univ. Press 27 (2006) 4, 760
OLC Linguistik
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14
Kees de Bot and Sinfree Makoni: Language and aging in multilingual contexts [Rezension]
In: Applied linguistics. - Oxford : Oxford Univ. Press 27 (2006) 4, 760-762
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15
Relational frames in weather talk
In: The discourse reader (London, 2006), p. 349-361
MPI für Psycholinguistik
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16
The sociolinguistics of ageing
In: Handbücher zur Sprach- und Kommunikationswissenschaft. 3, Sociolinguistics ; Vol. 3. - Berlin [u.a.] : de Gruyter (2006), 2334-2340
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17
Kees de Bot and Sinfree Makoni: LANGUAGE AND AGING IN MULTILINGUAL CONTEXTS.
Ylänne, Virpi. - : Oxford University Press, 2006
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18
Shifting alignment and negotiating sociality in travel agency discourse
In: Discourse studies. - London [u.a.] : Sage 6 (2004) 4, 517-536
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19
Social roles and negotiation of status in host-tourist interaction : a view from British television holiday programmes
In: Journal of sociolinguistics. - Oxford [u.a.] : Blackwell 7 (2003) 2, 135-163
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20
The uses and representations of local languages in tourist destinations : a view from British TV holiday programmes
In: Language awareness. - Abingdon : Routledge 12 (2003) 1, 5-29
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