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Familia First! A Qualitiative Study On The Impact Of Latinx First-Generation College Students' Degree Completion On Their Family In A U.S.-Mexico Border Community
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In: Open Access Theses & Dissertations (2020)
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| 22 |
User Centred design of Conversational UI for Wealth Management Customers
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Uma, Ketaki. - : KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019
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Abstract:
Conversational UI (CUI) like voice assistant and chatbot are being introduced to provide 24x7 enquiry response, advice and technical support. This study aims at assessing User Experience related factors, which reinforce Trust between Wealth Management customer and the CUI in tasks normally performed by Relationship Managers. Given the financial and resource constraints of the thesis, semi structured interviews and Wizard of Oz experiments were chosen as the methods of study. These methods helped in delving deep into user issues within limited time period. The study finds that investors were happy to get response in text and graphics mode but not in voice since the information was considered confindential. There were apprehensions in using chatbot for getting investment advice. Findings of this study may be helpful to wealth management organisations in designing conversation UI strategy. However, the study was conducted with clients in India, hence the findings are more relevant to countries with similar socio-cultural conditions. ; Konversationsgränssnitt (Conversational UI, CUI) som röstassistent och chatbot tas i bruk för att ge 24x7 svar, råd och teknisk support. Denna studie syftar till att bedöma användarupplevelse-relaterade faktorer som förstärker förtroendet mellan förmögenhetsförvaltningskunder och CUI i uppgifter som normalt utförs av kundansvariga. Med tanke på de finansiella och resursbegränsningarna i avhandlingen, valdes halvstrukturerade intervjuer och Wizard of Oz-experiment som studiemetoder. Dessa metoder bidrog till att gräva djupt in i användarproblem inom en begränsad tidsperiod. Studien konstaterar att investerare var nöjda att få svar i text och grafik, men inte i röst eftersom informationen ansågs konfidentiell. Det fanns en oro för att använda chatbot för att få investeringsrådgivning.
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Keyword:
Computer and Information Sciences; Conversational UI; Data- och informationsvetenskap; HCI; Trust; Wealth Management
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URL: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264540
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| 23 |
Inequity and Resistance: Latinx students and the College Readiness Process
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In: Doctoral Dissertations (2019)
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| 24 |
Revealing the Resistant Capital of Cambodian Youth: Using Photovoice as a Tool for Advocacy and Policy Change
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In: Journal of Southeast Asian American Education and Advancement (2019)
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| 25 |
Bridging the English Language Divide and Building Self-Confidence In Marginalized Communities: An Exploratory Study in Tamil Nadu, India
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In: Dissertations (2019)
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| 26 |
Between Religion and Economics: Towards a Shift of Paradigm in Early Modern Economic Literature
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| 27 |
“It’s OK. She Doesn’t Even Speak English”: Narratives of Language, Culture, and Identity Negotiation by Immigrant High School Students
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In: Faculty Publications: Department of Teaching, Learning and Teacher Education (2019)
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| 28 |
Bridging the gap: Cultural wealth and college transitions for Upward Bound students
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In: Doctoral Dissertations (2019)
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| 29 |
Discovering Pride and Enthusiasm at a Dual Immersion School
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In: Carranza, Jessica Leila. (2018). Discovering Pride and Enthusiasm at a Dual Immersion School. InterActions: UCLA Journal of Education and Information Studies, 14(1). Retrieved from: http://www.escholarship.org/uc/item/3n68b8qd (2018)
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| 30 |
Long Term English Learners: Success for Some
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In: Casillas, Jacqueline. (2018). Long Term English Learners: Success for Some. UC Riverside: Education. Retrieved from: http://www.escholarship.org/uc/item/1vd9p1v6 (2018)
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| 31 |
Mujeres Supporting: How Female Family Members Influence the Educational Success of Latino Males in Postsecondary Education
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In: Education Publications (2018)
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| 32 |
The Function of Luxury: Visual and Material Abundance in Minoru Yamasaki’s U.S. Consulate in Kobe and Federal Science Pavilion in Seattle (1954–62)
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In: Arts ; Volume 7 ; Issue 4 (2018)
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| 33 |
INDIGENISMOS LÉXICOS CON DIVERSIDAD DE SIGNIFICADOS EN EL DICCIONARIO DE AMERICANISMOS (2010): EL CASO DE LOS NAHUATLISMOS DE MESOAMÉRICA EN OTRAS REGIONES
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In: Tonos Digital; NÚMERO 34 - ENERO 2018 (2018)
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СОПОСТАВЛЕНИЕ КОНЦЕПТУАЛЬНЫХ ПОЛЕЙ «БОГАТСТВО / БЕДНОСТЬ» В КИТАЙСКОЙ И РУССКОЙ ЛИНГВОКУЛЬТУРАХ: АНАЛИЗ РЕЗУЛЬТАТОВ АССОЦИАТИВНОГО ЭКСПЕРИМЕНТА И СОЦИОЛОГИЧЕСКОГО ОПРОСА ...
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| 35 |
Recruitment and retention of Latinos in social work education: Building on students' community cultural wealth
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In: Faculty of Social Sciences - Papers (2018)
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| 36 |
Storied moments : foregrounding community cultural wealth through digital storytelling
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| 37 |
Latino Men and their Fathers: Exploring How Community Cultural Wealth Influences their Community College Success
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In: Education Publications (2017)
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| 38 |
Transition to the Academy: The Influence of Working-Class Culture for First-Generation Students
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In: Graduate Doctoral Dissertations (2017)
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| 39 |
«Слово на Новый год» архимандрита Анастасия (Александрова): рече-поведенческий анализ
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ЧЕРНЫШЕВА АЛЕФТИНА ЮРЬЕВНА. - : Федеральное государственное автономное образовательное учреждение высшего образования «Казанский (Приволжский) федеральный университет», 2016
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Latina/o pre-service teachers: a community's cultural wealth overlooked ...
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