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Assessing Communication Behaviours of Hospital Pharmacists: How Well Do the Perspectives of Pharmacists, Patients, and an Independent Observer Align? ...
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Assessing Communication Behaviours of Hospital Pharmacists: How Well Do the Perspectives of Pharmacists, Patients, and an Independent Observer Align? ...
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Assessing communication behaviours of hospital pharmacists: how well do the perspectives of pharmacists, patients, and an independent observer align?
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4
Playback: An investigation of the discursive implications and the pragmatic functions of repetition in traditional Chinese medical consultations
Jin, Ying; Watson, Bernadette Maria. - : Sage Publications, 2020
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5
Interactional adjustment: three approaches in language and social psychology
Gasiorek, Jessica; Weatherall, Ann; Watson, Bernadette. - : Sage Publications, 2020
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6
Intergroup communication: identities and effective interactions
Gallois, Cindy; Watson, Bernadette M.; Giles, Howard. - : Wiley-Blackwell Publishing, 2018
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7
A discourse of “abnormality”: exploring discussions of people living in Australia with deafness or hearing loss
Ferndale, Danielle; Munro, Louise; Watson, Bernadette. - : Gallaudet University Press, 2016
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8
Communication in open disclosure conversations about adverse events in hospitals
In: Language and Communication 41 (2015), 57-70
IDS Bibliografie zur Gesprächsforschung
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9
Communication between hospital doctors: Underaccommodation and interpretability
In: Language and Communication 41 (2015), 71-83
IDS Bibliografie zur Gesprächsforschung
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An analysis of clinical handover miscommunication using a language and social psychology approach
Abstract: Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health professionals about handover practice. We invoke Coupland and colleagues’ integrative model of “miscommunication” to interpret these. Results support the model. Responses reflect a lack of communication competency, intergroup group relations, and the hidden ideology of the health care system. Health professionals in hospitals are often unaware of the socio-structural element in health care and so cannot bring about cultural change. We suggest that clinicians work with communication and interdisciplinary scholars to bring about system improvement.
Keyword: CARE; Clinical handover; Communication; Intergroup health communication; Linguistics; Miscommunication; PATIENT SAFETY; Psychology; Skills training; Social; Social Sciences; TRANSITIONS
URL: http://hdl.handle.net/10536/DRO/DU:30079964
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11
Understanding the health communication process: advancing the research agenda to improve health care interactions and patient care
Baker, Susan C.; Watson, Bernadette M.. - : Sage Publications, 2015
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12
Creating Deaf-Friendly Spaces for Research: Innovating Online Qualitative Enquiries
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13
Impact of Identity on Support for New Roles in Health Care: A Language Inquiry of Doctors’ Commentary
Setchell, Jenny; Leach, Lori E.; Watson, Bernadette M.. - : Sage Publications, 2015
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14
An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach
Watson, Bernadette M.; Manias, Elizabeth; Geddes, Fiona. - : SAGE Publications, 2015
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15
How Patients Perceive Their Doctors’ Communication: Implications for Patient Willingness to Communicate
Baker, Susan C.; Watson, Bernadette M.. - : Sage Publications, 2015
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16
Communication between hospital doctors: underaccommodation and interpretability
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17
Women's perceptions of communication in pregnancy and childbirth: influences on participation and satisfaction with care
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18
Tamar Murachver: August 30, 1958, to January 22, 2013
In: Journal of language and social psychology. - Thousand Oaks, Calif. [u.a.] : Sage 33 (2014) 2, 122-124
OLC Linguistik
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Communication in open disclosure conversations about adverse events in hospitals
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20
Tamar Murachver: August 30, 1958, to January 22, 2013
Watson, Bernadette. - : Sage Publications, 2014
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