| 1 |
An Interview with Dr. Bambi Schieffelin
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 20, Iss 1 (2020) (2020)
|
|
BASE
|
|
Show details
|
|
|
| 2 |
Narrating the Visual: Accounting for and Projecting Actions in Webinar Q&As
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 18, Iss 1 (2019) (2019)
|
|
BASE
|
|
Show details
|
|
|
| 3 |
Enabling Institutional Messaging: TV Journalists’ Work with Interviewee Responses
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 18, Iss 1 (2019) (2019)
|
|
BASE
|
|
Show details
|
|
|
| 4 |
Narrating the Visual: Accounting for and Projecting Actions in Webinar Q&As
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 18, Iss 1, Pp 31-35 (2018) (2018)
|
|
BASE
|
|
Show details
|
|
|
| 5 |
Enabling Institutional Messaging: TV Journalists’ Work with Interviewee Responses
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 18, Iss 1, Pp 36-43 (2018) (2018)
|
|
BASE
|
|
Show details
|
|
|
| 6 |
An Interview with APPLE Lecture Speaker Professor James Pennebaker
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 17, Iss 1 (2017) (2017)
|
|
BASE
|
|
Show details
|
|
|
| 7 |
An Interview with APPLE Lecture Speaker Professor James Pennebaker
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 17, Iss 1, Pp 128-129 (2017) (2017)
|
|
BASE
|
|
Show details
|
|
|
| 8 |
Computer Mediated Collaborative Word Search in Online Tutoring: A Single Case Analysis
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 16, Iss 2, Pp 1-4 (2016) (2016)
|
|
BASE
|
|
Show details
|
|
|
| 9 |
Computer Mediated Collaborative Word Search in Online Tutoring: A Single Case Analysis
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 16, Iss 2 (2016) (2016)
|
|
BASE
|
|
Show details
|
|
|
| 10 |
Multimodality in the Classroom: An Introduction
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 16, Iss 2, Pp i-vi (2016) (2016)
|
|
BASE
|
|
Show details
|
|
|
| 11 |
Multimodality in the Classroom: An Introduction
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 16, Iss 2 (2016) (2016)
|
|
BASE
|
|
Show details
|
|
|
| 12 |
From Aha Moments to Ethnomethodology: A Conversation with Hugh Mehan
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 15, Iss 1 (2015) (2015)
|
|
BASE
|
|
Show details
|
|
|
| 13 |
Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 35-38 (2015) (2015)
|
|
BASE
|
|
Show details
|
|
|
| 14 |
An Interview with APPLE Lecture Speaker Professor James Paul Gee
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 15, Iss 1, Pp 54-56 (2015) (2015)
|
|
BASE
|
|
Show details
|
|
|
| 15 |
An Interview with APPLE Lecture Speaker Professor James Paul Gee
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 15, Iss 1 (2015) (2015)
|
|
BASE
|
|
Show details
|
|
|
| 16 |
From Aha Moments to Ethnomethodology: A Conversation with Hugh Mehan
|
|
|
|
In: Working Papers in Applied Linguistics and TESOL, Vol 15, Iss 1, Pp 33-45 (2015) (2015)
|
|
BASE
|
|
Show details
|
|
|
| 17 |
Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters
|
|
|
|
In: Studies in Applied Linguistics & TESOL, Vol 14, Iss 1 (2014) (2014)
|
|
Abstract:
Prior research of telephone service encounters have dealt with specific strategies used by speakers as well as their practical implications (Lee, 2011; Stokoe, 2013). Taking interactional data from three European languages, namely British English, German, and Italian, Varcasia’s 2013 book, Business and Service Telephone Conversations, sets out to apply “pure” Conversation Analysis (CA) findings (ten Have, 2007) to analyze the various strategies used by speakers when responding to pre-request for services and requests for information during telephone service encounters. The text contributes to the research on institutional interactions and cross linguistic comparison, and also presents practical implications with regard to formal business telephone services and the training of call center professionals.
|
|
Keyword:
English language; LB5-3640; PE1-3729; Theory and practice of education
|
|
URL: https://doi.org/10.7916/salt.v14i1.1320
https://doaj.org/article/a268e243758949cebb6f78f3a3e725db
|
|
BASE
|
|
Hide details
|
|
|
|
|
