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1	Effective healthcare worker-patient communication in Hong Kong accident and emergency departments
	Slade, Diana; Chandler, Eloise; Pun, Jack K H; Lam, Marvin; Matthiessen, Christian; Williams, Geoff; Espindola, Elaine; Veloso, Francisco O D; Tsui, K L; Tang, S Y H; Tang, K S
	In: Hong Kong Journal of Emergency Medicine (HKJEM) (2022)
	Abstract: This paper reports on research conducted within a Hong Kong (HK) accident and emergency department (AED), which investigated the effectiveness of health care worker-patient communication over the course of patients' journeys from triage to disposition. Methods: The research combined qualitative and quantitative ethnographic methods with linguistically-oriented discourse analysis of audiotaped interactions between patients and health care workers. It involved: (1) observations, (2) semi-structured interviews with management and health care workers, (3) surveys with AED staff, (4) audio-recordings of 10 patients' journeys, and (5) follow-up interviews with patients. Results: The paper described the typically complex communication networks involved in AED care. It then exemplified how certain communicative strategies, balancing the communication of medical knowledge with interpersonal communication, could be used to achieve positive healthcare outcomes. This was illustrated by a case study of one patient's journey through the AED, pinpointing health care workers' effective use of communication strategies, their effect on the patient's participation and subsequently the patient's understanding and evaluation of the care he received. Conclusion: The high stress nature of AEDs inevitably poses challenges to communication. The results of this study, however, strongly suggest a correlation between health care workers' use of effective, interpersonally sensitive communication strategies and positive patient outcomes. Health care worker-patient communication that effectively balances interpersonal communication with the communication of medical expertise is integral to ensuring patients' participation in, understanding of, and satisfaction with their healthcare. These communication strategies should be required components in health care worker communication training. ; This research was supported by the Faculty of Humanities, Hong Kong Polytechnic University under two grants (1-ZV8G) and (1-ZVA3).
	URL: http://hdl.handle.net/1885/263116 https://openresearch-repository.anu.edu.au/bitstream/1885/263116/3/01_Slade_Effective_healthcare_2015.pdf.jpg https://doi.org/10.1177/102490791502200201
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2	Joint book-reading and literacy pedagogy: a socio-semantic examination ...
	Williams, Geoff. - : Macquarie University, 2022
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3	Joint book-reading and literacy pedagogy: a socio-semantic examination ...
	Williams, Geoff. - : Macquarie University, 2022
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4	Language development
	Williams, Geoff
	In: The Cambridge handbook of systemic functional linguistics (2019), S. 487-511
	Leibniz-Zentrum Allgemeine Sprachwissenschaft
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5	Hasan, Ruqaiya
	Lukin, Annabelle; Williams, Geoff. - : Hoboken, NJ : Blackwell Publishing, 2013
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6	Emerging language
	Lukin, Annabelle; Williams, Geoff
	In: The development of language. - London [u.a.] : Continuum (2004), 1-14
	BLLDB
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7	Ontogenesis and grammatics : functions of metalanguage in pedagogical discourse
	Williams, Geoff
	In: The development of language. - London [u.a.] : Continuum (2004), 241-267
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8	The development of language : functional perspectives on species and individuals
	Lukin, Annabelle (Hrsg.); Williams, Geoff (Hrsg.). - London [u.a.] : Continuum, 2004
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	UB Frankfurt Linguistik
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9	Emerging language
	Lukin, Annabelle; Williams, Geoff. - : London : Continuum, 2004
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10	A pattern recognition model for the phonetic interpretation of elements
	Williams, Geoff
	In: SOAS Working papers in linguistics and phonetics (London), 7 ; p. 275-300
	MPI für Psycholinguistik
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11	Literacy in society
	Hasan, Ruqaiya; Williams, Geoff. - London [u.a.] : Longman, 1996
	UB Frankfurt Linguistik
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12	Joint book-reading and literacy pedagogy: a socio-semantic examination
	Williams, Geoff. - : Australia : Macquarie University, 1995
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13	Phonological parsing for speech recognition
	Williams, Geoff
	In: SOAS Working papers in linguistics and phonetics (London), 4 ; p. 79-102
	MPI für Psycholinguistik
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