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1	"Sorry, what did you say?" Communicating defibrillator retrieval and use in OHCA emergency calls.
	Perera, Niru; Ball, Stephen; Birnie, Tanya. - : Elsevier, 2020
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2	Détecter l’appelant dissimulateur au service d’urgence 9-1-1 : Une analyse discursive et interactionnelle de la tromperie
	Laforest, Marty; Rioux-Turcotte, Jessica; St-Yves, Michel. - : Les Presses de l’Université de Montréal, 2020. : Érudit, 2020
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3	‘She’s sort of breathing’: What linguistic factors determine call-taker recognition of agonal breathing in emergency calls for cardiac arrest?
	Riou, Marine; Ball, Stephen; Williams, Teresa; Whiteside, Austin; Cameron, Peter; Fatovich, Daniel; Perkins, Gavin; Smith, Karen; Bray, Janet; Inoue, Madoka; O’Halloran, Kay; Bailey, Paul; Brink, Deon; Finn, Judith
	In: ISSN: 0300-9572 ; Resuscitation ; https://hal.archives-ouvertes.fr/hal-01915879 ; Resuscitation, Elsevier, 2018, 122, pp.92-98. ⟨10.1016/j.resuscitation.2017.11.058⟩ (2018)
	Abstract: International audience ; Background: In emergency ambulance calls, agonal breathing remains a barrier to the recognition of out-of-hospital cardiac arrest (OHCA), initiation of cardiopulmonary resuscitation, and rapid dispatch. We aimed to explore whether the language used by callers to describe breathing had an impact on call-taker recognition of agonal breathing and hence cardiac arrest.Methods: We analysed 176 calls of paramedic-confirmed OHCA, stratified by recognition of OHCA (89 cases recognised, 87 cases not recognised). We investigated the linguistic features of callers' response to the question "is s/he breathing?" and examined the impact on subsequent coding by call-takers.Results: Among all cases (recognised and non-recognised), 64% (113/176) of callers said that the patients were breathing (yes-answers). We identified two categories of yes-answers: 56% (63/113) were plain answers, confirming that the patient was breathing ("he's breathing"); and 44% (50/113) were qualified answers, containing additional information ("yes but gasping"). Qualified yes-answers were suggestive of agonal breathing. Yet these answers were often not pursued and most (32/50) of these calls were not recognised as OHCA at dispatch.Conclusion: There is potential for improved recognition of agonal breathing if call-takers are trained to be alert to any qualification following a confirmation that the patient is breathing.
	Keyword: [SDV.MHEP.CSC]Life Sciences [q-bio]/Human health and pathology/Cardiology and cardiovascular system; [SDV.SPEE]Life Sciences [q-bio]/Santé publique et épidémiologie; [SHS.LANGUE]Humanities and Social Sciences/Linguistics; agonal breathing; communication; conversation analysis; dispatch; emergency calls; emergency medical services; Out-of-hospital cardiac arrest; recognition
	URL: https://hal.archives-ouvertes.fr/hal-01915879/file/Riou%20et%20al.%202018_ACCEPTED_She%27s_sort_of_breathing.pdf https://hal.archives-ouvertes.fr/hal-01915879 https://doi.org/10.1016/j.resuscitation.2017.11.058 https://hal.archives-ouvertes.fr/hal-01915879/document
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4	‘Tell me exactly what’s happened’: When linguistic choices affect the efficiency of emergency calls for cardiac arrest
	Riou, Marine; Ball, Stephen; Williams, Teresa,...
	In: ISSN: 0300-9572 ; Resuscitation ; https://hal.archives-ouvertes.fr/hal-01915856 ; Resuscitation, Elsevier, 2017, 117, pp.58-65. ⟨10.1016/j.resuscitation.2017.06.002⟩ (2017)
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