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Language provision in Scottish public services: inclusion in policy and in practice ...
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Abstract:
Increased international mobility has resulted in language planning initiatives by a range of different actors in Scotland, in order to respond to the growing linguistic diversity of the population and to promote greater equality of access to public services. The ways in which public service providers accommodate language needs among service users offer valuable insight into equalities issues at the local level and into the interplay between policy and practice. Following an analysis of the international, UK and Scottish legal and policy instruments that comprise the equalities framework within which Scottish public bodies operate, this thesis evaluates local, language-related strategies and practices in selected public sector organisations which provide particularly important services to the public. Language support, primarily in the form of interpretation and translation, allows public sector service providers to accommodate the language needs of service users. This thesis evaluates such provision in core ...
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Keyword:
equality of access; language needs; language planning initiatives; linguistic diversity; multilingual provision; public service providers; Scotland
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URL: https://era.ed.ac.uk/handle/1842/37337
https://dx.doi.org/10.7488/era/623
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Language provision in Scottish public services: inclusion in policy and in practice
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