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1
Understanding the communication dynamics inherent to police hostage and crisis negotiation
Grubb, Amy. - : Rowman & Littlefield, 2021
Abstract: This book chapter synopsises the current literature base in relation to the communication dynamics that are inherent to police crisis negotiations. Whilst crisis negotiation as an entity has existed as a police tool since the 1980s, negotiators are constantly having to adapt and evolve in line with the every-changing terrain of crisis scenarios that are encountered. Police negotiators are essentially expert communicators who utilise various communicative tools and techniques to de-escalate and resolve hostage or crisis scenarios. The research literature reveals a variety of communication dynamics that are deemed to be effective when applied within crisis negotiation contexts, including both linguistic and behavioural patterns within the dialogue used by negotiators when communicating with subjects. These communication dynamics fall into three domains. Firstly, linguistic analysis (using linguistic style matching) of live crisis negotiation scenario dialogue has revealed linguistic patterns within verbal communication that facilitate the resolution of incidents, suggesting that the language utilised by negotiators can specifically play a role in whether incidents are resolved successfully or not. Secondly, a repertoire of effective verbal communication tactics or strategies has been developed, that allows negotiators to select the most appropriate communicative tool from their metaphorical toolbox at any given time. Lastly, academics/practitioners have developed models of negotiation based on the behavioural styles of verbal communication that are associated with successful de-escalation of crisis situations that can be used to guide operational negotiator practice. The current book chapter describes these three different approaches and critically evaluates the usefulness of each approach to operational negotiator practice, whilst considering the ongoing evolution of police crisis negotiation in modern society.
Keyword: BF Psychology; H Social Sciences (General)
URL: http://eprints.worc.ac.uk/10518/
https://rowman.com/ISBN/9781538132906/The-Rowman-and-Littlefield-Handbook-of-Policing-Communication-and-Society
https://eprints.worc.ac.uk/10518/1/Grubb%20%282021%29%20Understanding%20the%20Communication%20Dynamics%20Inherent%20to%20Police%20Hostage%20and%20Crisis%20Negotiation%20Book%20Chapter%20-%20Pre-Print%20Version.pdf
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2
Language, communication, and intergroup relations : a celebration of the scholarship of Howard Giles
Pierson, Herbert D. (Herausgeber); Gasiorek, Jessica (Herausgeber); Nussbaum, Jon F. (Herausgeber). - London : Routledge, 2019
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UB Frankfurt Linguistik
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3
Communication accommodation in text messages: Exploring liking, power, and sex as predictors of textisms.
In: The Journal of social psychology, vol 158, iss 4 (2018)
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4
Toward a communication model of intergroup interdependence
Giles, Matt; Pines, Rachyl; Giles, Howard. - : Routledge, 2018
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5
Intersections of intergroup communication research
Keblusek, Lauren; Giles, Howard; Maass, Anne. - : Routledge, 2018
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6
Intergroup communication: identities and effective interactions
Gallois, Cindy; Watson, Bernadette M.; Giles, Howard. - : Wiley-Blackwell Publishing, 2018
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7
My life in your hands : processes of self-disclosure in intergenerational talk
In: Styles of discourse (London, 2017), p. 201-253
MPI für Psycholinguistik
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8
The fluency principle: why foreign accent strength negatively biases language attitudes
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9
I don't like you because you're hard to understand: the role of processing fluency in the language attitudes process
Dragojevic, Marko; Giles, Howard. - : Wiley-Blackwell Publishing, 2016
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10
Accommodating new vistas
In: Language and Communication 41 (2015), 1-5
IDS Bibliografie zur Gesprächsforschung
11
The Reference Frame Effect: An Intergroup Perspective on Language Attitudes
In: Human communication research. - Cary, NC : Oxford University Press 40 (2014) 1, 91-111
OLC Linguistik
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12
The reference frame effect: an intergroup perspective on language attitudes
In: Human Communication Research 40 (2014) 1, 91-111
IDS Bibliografie zur Gesprächsforschung
13
Language attitudes : social determinants and consequences of language variation
In: The Oxford handbook of language and social psychology (Oxford, 2014), p. 11-26
MPI für Psycholinguistik
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14
Chapter Twenty-One: End-of-Life Interactions
In: The handbook of lifespan communication (2014), S. 405-424
Leibniz-Zentrum Allgemeine Sprachwissenschaft
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15
Social cognition and communication
Abele-Brehm, Andrea E.; Kashima, Yoshihisa; Giles, Howard. - New York [u.a.] : Psychology Press, 2014
BLLDB
UB Frankfurt Linguistik
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16
Intergenerational communication and age boundaries in Mongolia and the United States
In: Communication reports. - Salt Lake City, Utah : Assoc. 26 (2013) 2, 73-87
BLLDB
OLC Linguistik
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17
14supth/sup International Conference on Language and Social Psychology (ICLASP14) : 19-22 June, 2014
In: Journal of language and social psychology. - Thousand Oaks, Calif. [u.a.] : Sage 32 (2013) 2, 119-120
OLC Linguistik
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18
The gender-linked language effect: an empirical test of a general process model
In: Language sciences. - Amsterdam : Elsevier 38 (2013), 22-31
OLC Linguistik
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19
Accomodating multilinguality
In: The handbook of bilingualism and multilingualism (Malden, MA, 2013), p. 391-416
MPI für Psycholinguistik
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20
Language attitudes in Western Europe
Rakić, Tamara; Steffens, Melanie C.. - : Peter Lang, 2013
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