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International Conference on Engineering Education August 6 -- 10, 2001 Oslo, Norway
In: http://www.ineer.org/Events/ICEE2001/Proceedings/authors/./papers/311.pdf (2001)
Abstract: This paper will explore the theoretical framework underpinning the art of non-judgmental feedback, and explain the principles behind a number of techniques and advise participants on how to use them effectively. They can be used in formal meetings and informal conversations and with students. Examples will be given of their use with a group of engineering students on group problem based modules. These techniques are a key component of the emerging field of `Emotional Intelligence'. The theoretical framework will draw on Transactional Analysis, Neuro-Linguistic Programming as well as insights from Gestalt and Rogerian Counselling. The practical experience we draw on will be facilitator training and group working skills training offered to both staff and students at the University of Bradford and problem based learning facilitator training offered at the University of Glasgow. The key issue in work is `non-judgmental'. Traditional teachers are very good at making judgments about students as part of the process of both formative and summative assessment. However the evidence of students responding positively to such feedback is patchy. Acceptance of such f eedback is dependent on the receiver `accepting' the feedback. The perceptions of the power difference between the giver and receiver of the feedback are crucial components of the process. The ability to give judgmental feedback (e.g. for the purposes of assessment) is a key skill for engineers.
Keyword: Assertiveness; Emotional Intelligence; Formative assessment. SCENE SETTING; Gestalt; Index Terms ⎯ Feedback; Transactional Analysis
URL: http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.13.6739
http://www.ineer.org/Events/ICEE2001/Proceedings/authors/./papers/311.pdf
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