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The trainer, the verifier, the imitator: Three ways in which human platform workers support artificial intelligence
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In: ISSN: 2053-9517 ; Big Data & Society ; https://hal.archives-ouvertes.fr/hal-02554196 ; Big Data & Society, SAGE, 2020, 7 (1), pp.205395172091977. ⟨10.1177/2053951720919776⟩ (2020)
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Micro-work, artificial intelligence and the automotive industry
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In: ISSN: 0391-2078 ; EISSN: 1972-4977 ; Journal of Industrial and Business Economics = Economia e politica industriale ; https://hal.archives-ouvertes.fr/hal-02148979 ; Journal of Industrial and Business Economics = Economia e politica industriale, Springer, 2019, pp.1-13. ⟨10.1007/s40812-019-00121-1⟩ ; https://link.springer.com/article/10.1007/s40812-019-00121-1 (2019)
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Abstract:
International audience ; This paper delves into the human factors in the "back-office" of artificial intelligence and of its data-intensive algorithmic underpinnings. We show that the production of AI is a labor-intensive process, which particularly needs the little-qualified, inconspicuous and low-paid contribution of "micro-workers" who annotate, tag, label, correct and sort the data that help to train and test smart solutions. We illustrate these ideas in the high-profile case of the automotive industry, one of the largest clients of digital data-related micro-working services, notably for the development of autonomous and connected cars. This case demonstrates how micro-work has a place in long supply chains, where tech companies compete with more traditional industry players. Our analysis indicates that the need for micro-work is not a transitory, but a structural one, bound to accompany the further development of the sector; and that its provision involves workers in different geographical and linguistic areas, requiring the joint study of multiple platforms operating at both global and local levels.
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Keyword:
[INFO.INFO-AI]Computer Science [cs]/Artificial Intelligence [cs.AI]; [SHS.ECO]Humanities and Social Sciences/Economics and Finance; [SHS.SOCIO]Humanities and Social Sciences/Sociology; Artificial intelligence; Automotive industry; Digital platform economy; JEL: D - Microeconomics/D.D2 - Production and Organizations; JEL: J - Labor and Demographic Economics/J.J4 - Particular Labor Markets/J.J4.J49 - Other; JEL: L - Industrial Organization/L.L6 - Industry Studies: Manufacturing/L.L6.L62 - Automobiles • Other Transportation Equipment • Related Parts and Equipment; JEL: M - Business Administration and Business Economics • Marketing • Accounting • Personnel Economics/M.M1 - Business Administration/M.M1.M13 - New Firms • Startups; Micro-work; Organization of work
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URL: https://hal.archives-ouvertes.fr/hal-02148979
https://hal.archives-ouvertes.fr/hal-02148979/document
https://hal.archives-ouvertes.fr/hal-02148979/file/Microwork_AI_Automotive_forHAL.pdf
https://doi.org/10.1007/s40812-019-00121-1
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