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1
Producing and managing restricted activities : avoidance and withholding in institutional interaction
Chevalier, Fabienne H. G. (Herausgeber); Matthews, Ben; Zanini, Claudia. - Amsterdam : Benjamins, 2015
BLLDB
UB Frankfurt Linguistik
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2
Extending client-centered support: counselors' proposals to shift from e-mail to telephone counseling
In: Text & talk. - Berlin [u.a.] : Mouton de Gruyter 32 (2012) 1, 21-37
BLLDB
OLC Linguistik
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3
Address terms in turn beginnings: managing disalignment and disaffiliation in telephone counseling
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 44 (2011) 4, 338-358
BLLDB
OLC Linguistik
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4
Script proposals: a device for empowering clients in counselling
In: Discourse studies. - London [u.a.] : Sage 13 (2011) 1, 3-26
BLLDB
OLC Linguistik
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5
Advice-implicative interrogatives: building 'client-centered' support in a children's helpline
In: Social psychology quarterly. - Thousand Oaks, Calif. : Sage 73 (2010) 3, 265-287
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6
Troubles announcements and reasons for calling: initial actions in opening sequences in calls to a national children's helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 63-87
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OLC Linguistik
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7
"Who's the friend in the background?": Interactional strategies in determining authenticity in calls to a national children's helpline
In: Australian review of applied linguistics. - Wollongong, NSW 30 (2007) 3, 31.1-31.17
BLLDB
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8
Four observations on openings in calls to 'Kids Help Line'
In: Calling for help. - Amsterdam [u.a.] : John Benjamins (2005), 133-151
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