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1
Producing and managing restricted activities : avoidance and withholding in institutional interaction
Chevalier, Fabienne H. G. (Herausgeber); Matthews, Ben; Zanini, Claudia. - Amsterdam : Benjamins, 2015
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UB Frankfurt Linguistik
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2
Ideologies and practices of multilingualism in bureaucratic and legal advice encounters
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 297-332
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OLC Linguistik
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3
Troubles announcements and reasons for calling: initial actions in opening sequences in calls to a national children's helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 63-87
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OLC Linguistik
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4
Interactional closeness in service calls to a Montevidean carer service company
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 39 (2006) 1, 7-39
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OLC Linguistik
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5
Calling for help : language and social interaction in telephone helplines
Emmison, Michael (Hrsg.); Firth, Alan (Hrsg.); Baker, Carolyn D. (Hrsg.). - Amsterdam [u.a.] : John Benjamins, 2005
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UB Frankfurt Linguistik
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6
Sprachliche Minderheiten in Institutionen
Apeltauer, Ernst (Mitarb.); Grießhaber, Wilhelm (Mitarb.); Hinnenkamp, Volker (Mitarb.)...
In: Interkulturelle Kommunikation. - Tübingen : Narr (1985), 241-448
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7
Speech action in the library
In: Linguistics and the professions. - Norwood : Ablex (1982), 255-262
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