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1
Producing and managing restricted activities : avoidance and withholding in institutional interaction
Chevalier, Fabienne H. G. (Herausgeber); Matthews, Ben; Zanini, Claudia. - Amsterdam : Benjamins, 2015
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UB Frankfurt Linguistik
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2
Finding out what's happened: two procedures for opening emergency calls
In: Discourse studies. - London [u.a.] : Sage 14 (2012) 4, 371-397
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OLC Linguistik
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3
Constructing ethnicity statistics in talk-in-interaction: producing the "white European"
In: Discourse & society. - London [u.a.] : Sage 22 (2011) 3, 343-361
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4
Laughter and smiling: notes on co-occurrences
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 42 (2010) 6, 1499-1512
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5
Ideologies and practices of multilingualism in bureaucratic and legal advice encounters
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 297-332
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6
Communimetrics : a communication theory of measurement in human service settings
Lyons, John S.. - Dordrecht [u.a.] : Springer, 2009
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UB Frankfurt Linguistik
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7
Memory in interaction: an analysis of repeat calls to a home birth helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 117-144
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8
Troubles announcements and reasons for calling: initial actions in opening sequences in calls to a national children's helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 63-87
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9
Crying receipts: time, empathy, and institutional practice
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 89-116
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10
Calling for help
Edwards, Derek (Hrsg.). - Mahwah, NJ [u.a.] : Erlbaum, 2007
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11
What do people expect from public services? Requests in public service encounters
In: Hermes. - Århus : Handelshøjskole 38 (2007), 65-83
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12
Interactional closeness in service calls to a Montevidean carer service company
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 39 (2006) 1, 7-39
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13
"Wat zou je doen als...?": Gesprekken over opvoeding met aspirant adoptiefouders
In: Toegepaste taalwetenschap in artikelen. - Amsterdam : VU Boekhandel 76 (2006), 87-100
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14
Grounding in helpdeskgesprekken
In: Studies in taalbeheersing. - Assen : Van Gorcum 2 (2006), 320-333
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15
Doing empathy and sympathy : caring responses to troubles tellings on a peer support line
In: Discourse studies. - London [u.a.] : Sage 7 (2005) 3, 267-288
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16
Calling for help : language and social interaction in telephone helplines
Emmison, Michael (Hrsg.); Firth, Alan (Hrsg.); Baker, Carolyn D. (Hrsg.). - Amsterdam [u.a.] : John Benjamins, 2005
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UB Frankfurt Linguistik
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17
The metaphoric use of space in expert-lay interaction about computing systems
In: Calling for help. - Amsterdam [u.a.] : John Benjamins (2005), 91-105
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18
Calling for help : an introduction
In: Calling for help. - Amsterdam [u.a.] : John Benjamins (2005), 1-35
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19
Calibrating for competence in calls to technical support
In: Calling for help. - Amsterdam [u.a.] : John Benjamins (2005), 39-62
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20
Collaborative problem description in help desk calls
In: Calling for help. - Amsterdam [u.a.] : John Benjamins (2005), 63-89
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