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1
Ritual frames : a contrastive pragmatic approach
In: Pragmatics. - Amsterdam : John Benjamins Publishing Company 30 (2020) 1, 142-168
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2
Producing and managing restricted activities : avoidance and withholding in institutional interaction
Chevalier, Fabienne H. G. (Herausgeber); Matthews, Ben; Zanini, Claudia. - Amsterdam : Benjamins, 2015
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UB Frankfurt Linguistik
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3
Indexing one's own previous action as inadequate: on "ah"-prefaced repeats as receipt tokens in French talk-in-interaction
In: Language in society. - London [u.a.] : Cambridge Univ. Press 44 (2015) 4, 497-524
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4
Exploring essentially three-turn courses of action: an institutional case study with implications for ordinary talk
In: Discourse studies. - London [u.a.] : Sage 14 (2012) 2, 217-241
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OLC Linguistik
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5
On being heard in emergency calls: the development of hostility in a fatal emergency call
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 44 (2012) 11, 1393-1412
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OLC Linguistik
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6
Regimenting discourse, controlling bodies: disinformation, evaluation and moral categorization in a state bureaucratic agency
In: Discourse & society. - London [u.a.] : Sage 22 (2011) 6, 723-742
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OLC Linguistik
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7
Responding at a higher level: activity progressivity in calls for service
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 3, 904-917
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OLC Linguistik
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8
"Talk to the hand": complaints to a public transport company
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 15, 3860-3876
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OLC Linguistik
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9
Invoking another context: playfulness in buying lottery tickets at convenience stores
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 43 (2011) 5, 1288-1302
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OLC Linguistik
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10
Role plays and naturalistic data in pragmatics research: service encounters during study abroad
In: Journal of linguistics and language teaching. - Saarbrücken : HTW des Saarlandes, Fak. für Wirtschaftswiss., Lehrstuhl für Angewandte Sprachen 2 (2011) 1, 15-50
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OLC Linguistik
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11
"Bringen Sie bitte Ihre Eigenbemühungen mit." Zur Kommunikation zwischen Arbeitsagentur und Arbeitslosen
In: Aptum. - Hamburg : Helmut Buske Verlag 6 (2010) 3, 193-213
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OLC Linguistik
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12
Declining to help: rejections in service requests to the police
In: Discourse & communication. - Los Angeles [u.a.] : Sage 4 (2010) 3, 279-305
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OLC Linguistik
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13
Communicative styles of code-switching in service encounters: the frames manipulation and ideologies of 'authenticity' in institutional discourse
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 371-412
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OLC Linguistik
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14
Ideologies and practices of multilingualism in bureaucratic and legal advice encounters
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 297-332
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OLC Linguistik
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15
Multilingual and transnational encounters in late modernity: linguistic practices and social processes
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 443-462
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OLC Linguistik
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16
The management of multilingualism in public, private and non-governmental institutions
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 267-296
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OLC Linguistik
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17
Power in theory, in data and in pragmatics research
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 463-468
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OLC Linguistik
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18
"A ella no le gusta que le digan María y a mí que me traten de tú": a window into Latin American diversity
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 413-442
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OLC Linguistik
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19
Introduction: service provision in a globalised world
In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 259-265
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OLC Linguistik
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20
Calling the stops in a Dar-es-Salaam minibus: embodied understandings of place in a drop-off routine
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 41 (2009) 10, 1962-1976
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OLC Linguistik
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