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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Page: 1 2 3 Hits 1 – 20 of 54 1 The language of service encounters : a pragmatic-discursive approach Félix-Brasdefer, Julio César. - Cambridge : Cambridge Univ. Press, 2015 BLLDB UB Frankfurt Linguistik Show details 2 Höflichkeit in der interkulturellen Kommunikation Russisch - Deutsch : sprechwissenschaftliche Untersuchungen zum Höflichkeitsgrad in telefonischen Servicegesprächen Zarend, Anne. - Berlin : Frank & Timme, 2015 BLLDB UB Frankfurt Linguistik Show details 3 A multidisciplinary approach to service encounters Hernández López, María de la O (Herausgeber); Bou-Franch, Patricia; Dorai, Sundaram. - Leiden : Brill, 2015 BLLDB UB Frankfurt Linguistik Show details 4 Mediated Business Interactions: Intercultural Communication Between Speakers of Spanish: Rosina Máquez Reiter, Edinburgh University Press, Edinburgh, UK, 2011, 200 pp. [Rezension] Berger, Israel In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 44 (2012) 10, 1385-1387 BLLDB OLC Linguistik Show details 5 Eric Friginal: The Language of Outsourced Call Centres: A Corpus-Based Study of Cross-Cultural Interaction. Amsterdam, The Netherlands/Philadelphia, Pennsylvania: John Benjamins. 2009. 319 pp. [Rezension] Harvey, Kevin In: Journal of sociolinguistics. - Oxford [u.a.] : Blackwell 15 (2011) 4, 528-532 BLLDB OLC Linguistik Show details 6 Negotiation style, speech accommodation and small talk in Sino-Western business negotiations: a Hong Kong case study Ladegaard, Hans J. In: Intercultural pragmatics. - Berlin ; New York, NY : Mouton de Gruyter 8 (2011) 2, 197-226 BLLDB OLC Linguistik Show details 7 E. Friginal: The Language of Outsourced Call Centers [Rezension] Staples, Shelley In: International journal of corpus linguistics. - Amsterdam [u.a.] : Benjamins 15 (2010) 4, 549-556 BLLDB OLC Linguistik Show details 8 Language liaisons : language planning leadership in health care Thomas, Chris Allen; Lee, Brett In: Language problems & language planning. - Amsterdam : Benjamins 34 (2010) 2, 95-119 BLLDB OLC Linguistik Show details 9 Another look at the service encounter: progressivity, intersubjectivity, and trust in a Japanese sushi restaurant Kuroshima, Satomi In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 42 (2010) 3, 856-869 BLLDB OLC Linguistik Show details 10 Shopping in hospitality: situational constructions of customer-vendor relationships among shopping tourists at a bazaar on the German-Polish border Busch, Dominic In: Language and intercultural communication. - Abingdon : Routledge 10 (2010) 1, 72-89 BLLDB OLC Linguistik Show details 11 Ideologies and practices of multilingualism in bureaucratic and legal advice encounters Garrido, Maria Rosa; Codó, Eva In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 297-332 BLLDB OLC Linguistik Show details 12 Multilingual and transnational encounters in late modernity: linguistic practices and social processes Márquez Reiter, Rosina; Martín Rojo, Luisa In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 443-462 BLLDB OLC Linguistik Show details 13 The management of multilingualism in public, private and non-governmental institutions Moyer, Melissa G. In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 267-296 BLLDB OLC Linguistik Show details 14 Power in theory, in data and in pragmatics research Fitch, Kristine L. In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 463-468 BLLDB OLC Linguistik Show details 15 Introduction: service provision in a globalised world Martín Rojo, Luisa; Márquez Reiter, Rosina In: Sociolinguistic studies. - London : Equinox Publ. 4 (2010) 2, 259-265 BLLDB OLC Linguistik Show details 16 Threats to the sustainability of the outsourced call center industry in the Philippines: implications for language policy Friginal, Eric In: Language policy. - New York, NY : Springer 8 (2009) 1, 51-68 BLLDB OLC Linguistik Show details 17 The exchange of interpersonal meaning in call centre conversations Wan, Yau Ni In: Systemic functional linguistics in use. - Odense : Inst. of Language and Communication at Odense Univ. (2009), 825-839 BLLDB Show details 18 Aspects of the intercultural communication in the tourism services: comparing the views and practices of Cuban and French professionals Gremmo, Marie-José; Molina Campbells, Catalina In: Centre de Recherches et d'Applications Pédagogiques en Langues <Nancy>. Mélanges. - Nancy : CRAPEL 30 (2008), 127-148 BLLDB Show details 19 From cultural adaptation to cross-cultural discursive competence Zhu, Yunxia In: Discourse & communication. - Los Angeles [u.a.] : Sage 2 (2008) 2, 185-204 BLLDB Show details 20 Shopping and chatting: reports of tourist-host interaction in The Gambia Jaworski, Adam; Lawson, Sarah In: Multilingua. - Berlin ; Boston : De Gruyter Mouton 26 (2007) 1, 67-93 BLLDB OLC Linguistik Show details Page: 1 2 3

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