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Getting Down to Business ; Getting Down to Business: Intercultural Communication and the Utilitarian Discourse System in an Urban Tourist Destination in France
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In: Language and intercultural communication in tourism : critical perspectives ; https://hal.archives-ouvertes.fr/hal-03543370 ; Bal Krishna Sharma; Shuang Gao. Language and intercultural communication in tourism : critical perspectives, Routledge, pp.159-178, 2022, Routledge studies in Language and Intercultural Communication, 978-1-032-11994-6 ; https://www.taylorfrancis.com/chapters/edit/10.4324/9781003088028-11/getting-business-adam-wilson?context=ubx&refId=2560961c-c997-4050-9a81-68d0e77c361b (2022)
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Abstract:
International audience ; Tourism is, in many ways, an exercise in intercultural communication par excellence. It involves social actors from diverse backgrounds coming together in a context in which culture is sought, mobilised, sold, consumed, and, ultimately, produced, in turn producing potentially far-reaching effects. This chapter explores the contextualised communicative practices of social actors involved in “doing” tourism in Marseille, an emerging urban tourist destination in France. Drawing upon data from ethnographic fieldwork undertaken in Marseille’s Tourist Office, it highlights how individuals seem to actively make culture “irrelevant” in face-to-face interactions in this context in an attempt to undertake the practical, logistical and commercial aspects of tourism as efficiently as possible. It then shows how this can be linked to the communication norms of Scollon et al.’s (2012, Intercultural Communication: A Discourse Approach. Oxford: John Wiley & Sons) “Utilitarian discourse system” and how this, in turn, allows these communication practices to be linked with the wider ideological dynamics and social organisation of global capitalism, of which tourism is a manifestation. Finally, the chapter explores how this sociolinguistic configuration results in some actors – and especially certain parts of Marseille’s local population – being excluded from participation and thus being denied access to tourism, global capitalism, and their associated benefits.
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Keyword:
[SHS.ANTHRO-SE]Humanities and Social Sciences/Social Anthropology and ethnology; [SHS.LANGUE]Humanities and Social Sciences/Linguistics; discourse system; intercultural communication; Marseille; sociolinguistics; tourism
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URL: https://hal.archives-ouvertes.fr/hal-03543370
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Marseille, de l'immigration à la globalisation ... : Vers une norme exolingue ? ...
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The Local Language of Tourism in International TouristInformation Encounters: Adapting the What and the How
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In: Strategies of adaptation in tourist communication. Linguistic insights. ; https://hal.archives-ouvertes.fr/hal-01472354 ; Strategies of adaptation in tourist communication. Linguistic insights., Brill, 2018 (2018)
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The positioning of English as a key skill in the labour market of Marseille's Tourist Office
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In: ISSN: 2241-4304 ; EISSN: 2241-7214 ; International Journal of Language, Translation and Intercultural Communication ; https://hal-amu.archives-ouvertes.fr/hal-01766646 ; International Journal of Language, Translation and Intercultural Communication, EKT Publishing, 2018, 7, pp.21 - 32. ⟨10.12681/ijltic.16164⟩ (2018)
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Sociolinguistic Dynamics of Globalisation: The Case of the Tourist Office of Marseille ; Dynamiques sociolinguistiques de la globalisation : l’exemple de l’Office du Tourisme de Marseille
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In: https://hal.archives-ouvertes.fr/tel-02177929 ; Linguistique. Laboratoire Parole et Langage – Université d’Aix-Marseille, 2016. Français (2016)
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La déconstruction et la reconstruction linguistique d'une identité urbaine : la globalisation dans le milieu touristique marseillais
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In: Construction/Déconstruction des identités linguistiques ; https://hal.archives-ouvertes.fr/hal-01472323 ; Construction/Déconstruction des identités linguistiques, Jun 2016, Montpellier, France (2016)
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« Parler touriste ». La mobilité de langues, de locuteurs et de normes dans les interactions exolingues en milieu touristique
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In: Hétérogénéité et changement: perspectives sociolinguistiques. Actes du 2ème congrés du réseau francophone de sociolinguistique, Grenoble, 10-11 juin 2015. ; Hétérogénéité et changement, Congrès RFS 2015 ; https://hal.archives-ouvertes.fr/hal-01472383 ; Hétérogénéité et changement, Congrès RFS 2015, Jun 2015, Grenoble, France (2015)
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