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1
Unclassified Report of Investigation on Allegations Relating to USCENTCOM Intelligence Products
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2
Corps G-2 Staff Competencies: A Desert Storm Case Study
Simonson,Erik W. - 2017
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3
Applications of Text Analytics in the Intelligence Community
Hall,Daniel M. - 2016
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4
New Perspectives on Intelligence Collection and Processing
Tekin,Muhammet. - 2016
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5
The Customer Metaphor and the Defense Intelligence Agency
Brooks,Andrew L. - 2016
Abstract: It is common in the intelligence community for agencies to refer to the policymakers and war fighters who use intelligence as their customers. The Defense Intelligence Agency, which was founded in 1961 over the resistance of the armed services and the Joint Staff, adopted and extended this metaphor as part of its bureaucratic survival strategy. DIA looked to the business world's customer orientation paradigm for ways to focus the agency on satisfying the needs of policymakers in order to justify independence and resources. Yet a comparison between business literature and intelligence theory shows that the customer metaphor is in many ways highly inappropriate for the profession of intelligence. The profit motive inherent in the term customer means that intelligence leaders who use it as a metaphor highlight the cynical aspects of bureaucratic politics, with negative consequences for the agency's credibility. Moreover, referring to intelligence users as customers connotes meanings that distort the subtle relationship between intelligence and policy. The mantra of customer orientation is to adopt the customer's mindset as the business's own, but the primary value of intelligence is the maintenance of an unbiased perspective independent of politics. Excising the word customer from the vernacular of DIA would be a simple but important step to improve the professionalism of the agency's analytic cadre.
Keyword: Bureaucracy; contingency operations (military); department of defense; foreign policy; globalization; intelligence analysis; intelligence community (united states); MILITARY HISTORY; Military Intelligence; national security; SEMANTICS; strategic intelligence; United States Defense Intelligence Agency; US INTELLIGENCE HISTORY; weapons of mass destruction
URL: http://oai.dtic.mil/oai/oai?&verb=getRecord&metadataPrefix=html&identifier=AD1039165
http://www.dtic.mil/docs/citations/AD1039165
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6
Assessing the Value of Structured Analytic Techniques in the U.S. Intelligence Community
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7
A Commonsense Approach to Intelligence, Surveillance, and Reconnaissance Operations
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8
MASTERS OF ANALYTICAL TRADECRAFT: CERTIFYING THE STANDARDS AND ANALYTIC RIGOR OF INTELLIGENCE PRODUCTS
Rojas,Tucker J. - 2016
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9
Creating National Attraction: Military Intelligence Sharing Building Foreign Military Interdependence
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10
Pulling Teeth: Why Humans Are More Important Than Hardware in Airborne Intelligence, Surveillance, and Reconnaissance
In: DTIC (2015)
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11
Crowdsourcing Intelligence to Combat Terrorism: Harnessing Bottom-Up Collection to Prevent Lone-Wolf Terror Attacks
In: DTIC (2015)
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12
Shifting Perspectives: Using Complexity Theory to Anticipate Strategic Surprise
In: DTIC (2015)
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13
Using Target Audience Analysis to Aid Strategic Level Decisionmaking
In: DTIC (2015)
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14
Situation Tracking in Large Data Streams
In: DTIC (2015)
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15
Integrated Cognitive-neuroscience Architectures for Understanding Sensemaking (ICArUS): Transition to the Intelligence Community
In: DTIC (2014)
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16
The National Intelligence Strategy of the United States of America
In: DTIC (2014)
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17
Improving Intelligence Integration Amongst the Intelligence Community
In: DTIC (2014)
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18
Strategy for Intelligence, Surveillance, and Reconnaissance
In: DTIC (2014)
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19
CultureMap: FORCEnet Science and Technology Large Tactical Sensor Networks II Program
In: DTIC (2014)
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20
How can Human Intelligence Enhance Collection in an Era of Un-manned Technology and Reduced Personnel?
In: DTIC (2014)
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