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1
Discourses of helping professions
Spranz-Fogasy, Thomas (Herausgeber); Knight, Naomi K.; Watkins, Ashley. - Amsterdam : Benjamins, 2014
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UB Frankfurt Linguistik
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2
Compliments on a home birth helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 45 (2012) 3, 213-244
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OLC Linguistik
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3
Finding out what's happened: two procedures for opening emergency calls
In: Discourse studies. - London [u.a.] : Sage 14 (2012) 4, 371-397
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OLC Linguistik
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4
Applied conversation analysis: Intervention and change in institutional talk. Charles Antaki, Ed., Palgrave, Basingstoke, UK, 2011, 274 pp. [Rezension]
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 44 (2012) 4, 535-537
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OLC Linguistik
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5
Extending client-centered support: counselors' proposals to shift from e-mail to telephone counseling
In: Text & talk. - Berlin [u.a.] : Mouton de Gruyter 32 (2012) 1, 21-37
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OLC Linguistik
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6
Address terms in turn beginnings: managing disalignment and disaffiliation in telephone counseling
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 44 (2011) 4, 338-358
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OLC Linguistik
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7
Script proposals: a device for empowering clients in counselling
In: Discourse studies. - London [u.a.] : Sage 13 (2011) 1, 3-26
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OLC Linguistik
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8
Applied conversation analysis : intervention and change in institutional talk
Antaki, Charles (Hrsg.). - Basingstoke : Palgrave Macmillan, 2011
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UB Frankfurt Linguistik
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9
Laughter and smiling: notes on co-occurrences
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 42 (2010) 6, 1499-1512
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OLC Linguistik
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10
Politeness strategies in question formulation in a UK telephone advisory service
In: Journal of politeness research. - Berlin [u.a.] : Mouton de Gruyter 5 (2009) 1, 73-91
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OLC Linguistik
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11
An evaluation of a telephone assistive device (TAD) for people who stutter
In: International journal of speech language pathology. - Abingdon : Informa Healthcare 11 (2009) 1, 54-60
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OLC Linguistik
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12
Empowerment on warm lines: microanalytical explorations of peer encouragement
In: Text & talk. - Berlin [u.a.] : Mouton de Gruyter 29 (2009) 4, 439-458
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OLC Linguistik
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13
Researching telemedicine: capturing complex clinical interactions with a simple interface design
In: Technical communication quarterly. - Mahwah, NJ : Erlbaum 17 (2008) 3, 358-378
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OLC Linguistik
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14
Encouraging responses to good news on a peer support line
In: Discourse studies. - London [u.a.] : Sage 10 (2008) 6, 795-812
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15
Unterschiede in kommunikativen Mustern zwischen Ost und West
In: Sprache und Kommunikation in Deutschland Ost und West. - Hildesheim : Olms (2008), 463-486
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16
Memory in interaction: an analysis of repeat calls to a home birth helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 117-144
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OLC Linguistik
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17
Troubles announcements and reasons for calling: initial actions in opening sequences in calls to a national children's helpline
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 63-87
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18
Crying receipts: time, empathy, and institutional practice
In: Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group 40 (2007) 1, 89-116
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OLC Linguistik
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19
Carolyn D. Baker, Michael Emmison, Alan Firth (eds.): Calling for help [Rezension]
In: Journal of pragmatics. - Amsterdam [u.a.] : Elsevier 39 (2007) 11, 2090-2092
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OLC Linguistik
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20
"Who's the friend in the background?": Interactional strategies in determining authenticity in calls to a national children's helpline
In: Australian review of applied linguistics. - Wollongong, NSW 30 (2007) 3, 31.1-31.17
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