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Globalizing politeness?: Towards a globalization-sensitive framework of mediated service encounters
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Conference calls, the business meetings of the 21st century: a multi-layered approach to an emerging genre
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In: Quaderns de Filologia - Estudis Lingüístics; Vol. 12 (2007): PRAGMÁTICA, DISCURSO Y SOCIEDAD; 57-75 ; 2444-1449 ; 1135-416X (2014)
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