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1
“Are You a Good Witch or a Bad Witch?”: An Exercise in Suspending Judgment when Interacting with “Difficult” People
In: Languages, Philosophy, and Communication Studies Faculty Publications (2019)
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2
The Principle of Reciprocity in Hospitality Contexts: The Relationship Between Tipping Behavior and Food Servers’ Approaches to Handling Leftovers
In: Languages, Philosophy, and Communication Studies Faculty Publications (2014)
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3
Persuasion on Trial: An Exercise for Understanding the Benefits of Studying Persuasion
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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4
Beyond Expectations: The Influence of Food Servers’ Nonverbal Behavior in Service Interactions.
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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5
Persuasion, Social Influence, and Compliance Gaining
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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6
Communicating Immediacy Throughout a Service Encounter: The Effect of Addressing Customers by Name on Gratuities Given to Food Servers
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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7
The Name Pharm: Understanding the Power of Labels Through a Role-Playing Exercise
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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8
Responses to an Opponent’s Nonverbal Behavior in a Televised Debate: Audience Perceptions of Credibility and Likeability
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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9
Instructor's Manual to Accompany Persuasion, Social Influence, and Compliance Gaining
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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10
Does a Customer by Any Other Name Tip the Same?: The Effect of Forms of Address and Customers’ Age on Gratuities Given to Food Servers in the United States
In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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11
The Flipper Debate: Teaching Intercultural Communication through Simulated Conflict
In: Languages, Philosophy, and Communication Studies Faculty Publications (2012)
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12
Does a Customer by Any Other Name Tip the Same?: The Effect of Forms of Address and Customers’ Age on Gratuities Given to Food Servers in the United States
In: Languages, Philosophy, and Communication Studies Faculty Publications (2012)
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13
Persuasion by Way of Example: Does Including Gratuity Guidelines on Customers’ Checks Affect Tipping Behavior in Restaurants?
In: Languages, Philosophy, and Communication Studies Faculty Publications (2011)
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14
Nonsmokers' Perceptions of Cigarette Smokers' Credibility, Likeability, Attractiveness, Considerateness, Cleanliness, and Healthiness
In: Communication research reports. - Philadelphia, Pa. : Taylor & Francis 27 (2010) 2, 143-158
OLC Linguistik
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15
Compliments and purchasing behavior in telephone sales interactions
In: Psychological reports. - Los Angeles [u.a.] : SAGE 106 (2010) 1, 27-30
BLLDB
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16
The Role of Background Behavior in Televised Debates: Does Displaying Nonverbal Agreement and/or Disagreement Benefit Either Debater?
In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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17
Start Making Sense! Introducing Students to Karl Weick’s Principles of Organizational Communication
In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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18
Nonsmoker’s Perceptions of Male and Female Cigarette Smokers’ Credibility, Likeability, Attractiveness, Considerateness, Cleanliness, and Healthiness
In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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19
Compliments and Purchasing Behavior in Telephone Sales Interactions
In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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20
The Effect of Generalized Compliments, Sex of Server, and Size of Dining Party on Tipping Behavior in Restaurants
In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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