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Towards Effectiveness and Transparency in e-Business Transactions, An Ontology for Customer Complaint Management
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In: http://www.jarrar.info/publications/mjarrar-CCFORM-chapter.v09.pdf (2007)
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BASE
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4 |
Meersman: Ontology-based Customer Complaint Management
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In: http://www.jarrar.info/CContology/[JDM03].WORM03.OntoBasedCustComplaint.v1.1.AfPublished.pdf (2003)
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BASE
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5 |
Ontology-based Customer Complaint Management
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In: http://www.jarrar.info/CContology/%5BJDM03%5D.WORM03.OntoBasedCustComplaint.v1.1.AfPublished.pdf
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BASE
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6 |
Ontology-based Customer Complaint Management
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In: http://www.jarrar.info/publications/[JDM03].WORM03.OntoBasedCustComplaint.v1.1.AfPublished.pdf
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BASE
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7 |
Ontology-based Customer Complaint Management
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In: http://www.jarrar.info/Publications/JVM03_V11.pdf
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