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Studying user-generated content at the BBC: a multi-site ethnography
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'More Real and Less Packaged': Audience discourse on amateur news content and its effects on journalism practice
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Audience views on user-generated content: exploring the value of news from the bottom up
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Audience views on user-generated content: exploring the value of news from the bottom up
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Beyond user-generated content: a production study examining the ways in which audience material is used at the BBC
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