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Simple Search
Hits 1 – 17 of 17
1
The work of the work order : document practice in face-to-face service encounters
Moore, Robert J.
;
Whalen, Jack
;
Gathman, E. Cabell Hankinson
In:
Organisation, interaction and practice
(Cambridge, 2010), p. 172-197
MPI für Psycholinguistik
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2
The work of the work order: document practice in face-to-face service encounters
Moore, Robert J.
;
Whalen, Jack
;
Hankinson Gathman, E. Cabell
In:
Organisation, interaction and practice: studies of ethnomethodology and conversation analysis
(2010), 172-197
IDS Bibliografie zur Gesprächsforschung
Show details
3
Expert system technology in work practice: a report on service technicians and machine diagnosis
Vinkhuyzen, Erik
;
Whalen, Jack
In:
Orders of ordinary action: Respecifying sociological knowledge
(2007), 135-158
IDS Bibliografie zur Gesprächsforschung
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4
Working at call : multiparty managment and interactional infrastructure in calls for help
Whalen, Jack
;
Zimmermann, Don H.
. - 2005
MPI für Psycholinguistik
Show details
5
Working a call : multiparty management and interactional infrastructure in calls for help
Whalen, Jack
;
Zimmerman, Donald H.
In:
Calling for help. - Amsterdam [u.a.] : John Benjamins
(2005), 309-345
BLLDB
Show details
6
Working a call: multiparty management and interactional infrastructure in calls for help
Whalen, Jack
;
Zimmerman, Don H.
In:
Calling for help: Language and social interaction in telephone helplines
(2005), 309-345
IDS Bibliografie zur Gesprächsforschung
Show details
7
Discourse and technology : multimodal discourse analysis
Everts, Elisa
(Mitarb.);
Erickson, Frederick
(Mitarb.);
Kuipers, Joel C.
(Mitarb.). - Washington, D.C. : Georgetown Univ. Press, 2004
BLLDB
UB Frankfurt Linguistik
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8
Studying workspaces as a natural observational discipline
Whalen, Marilyn
;
Whalen, Jack
;
Moore, Robert J.
...
In:
Discourse and technology. Multimodal discourse analysis
(2004), 109-129
IDS Bibliografie zur Gesprächsforschung
Show details
9
Improvisational choreography in teleservice work
Whalen, Jack
;
Whalen, Marilyn
;
Henderson, Kathryn
In: British Journal of Sociology (BJS) (2002) 53, 239-259
IDS Bibliografie zur Gesprächsforschung
10
Expert systems in (inter)action. Diagnosing document machine problems over the telephone
Whalen, Jack
;
Vinkhuyzen, Erik
In:
Worksplace studies. Recovering work practice and informing systems design
(2000), 92-140
IDS Bibliografie zur Gesprächsforschung
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11
Observations on the display and management of emotion in naturally occuring activities. The case of "hysteria" in calls
Whalen, Jack
;
Zimmerman, Don H.
In: Social Psychology Quarterly (1998) 61, 141-159
IDS Bibliografie zur Gesprächsforschung
12
Expert systems versus systems for experts. computer-aided dispatch as a support system in real-world environments
Whalen, Jack
In:
The social and interactional dimensions of human computer interaction
(1995), 161-183
IDS Bibliografie zur Gesprächsforschung
Show details
13
A technology of order production. Computer-aided dispatch in public safety communication
Whalen, Jack
In:
Situated order. Studies in the social organization of talk and embodied activities
(1995), 187-230
IDS Bibliografie zur Gesprächsforschung
Show details
14
Conversation analysis
Whalen, Jack
In:
The encyclopedia of sociology. Vol.1
(1991), 303-310
IDS Bibliografie zur Gesprächsforschung
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15
Sammelaufnahme (Collective entry)
Pomerantz, Anita
(Hrsg.);
Harré, Rom
(Mitarb.);
Hall, Bradford
(Mitarb.)...
In:
Research on language and social interaction. - Philadelphia, Pa. : Routledge, Taylor & Francis Group
22 (1988-1989), 1-38
BLLDB
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16
When the medium becomes the message: The case of the Rather-Bush encounter
Clayman, Steven E.
;
Whalen, Jack
In: Research on Language and Social Interaction 22 (1988) 1-4, 241-272
IDS Bibliografie zur Gesprächsforschung
Show details
17
When the words fail: a single case analysis
Whalen, Jack
;
Zimmerman, Don H.
In: Social Problems (SPr) 35 (1988), 333-362
IDS Bibliografie zur Gesprächsforschung
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