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Communicating Immediacy Throughout a Service Encounter: The Effect of Addressing Customers by Name on Gratuities Given to Food Servers
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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Does a Customer by Any Other Name Tip the Same?: The Effect of Forms of Address and Customers’ Age on Gratuities Given to Food Servers in the United States
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2012)
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