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1
The Power of Profanity: The Meaning and Impact of Swear Words in Word of Mouth ...
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The Power of Profanity: The Meaning and Impact of Swear Words in Word of Mouth ...
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3
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
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4
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
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