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Marketing strategies for sales management of enterprises ...
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Marketing strategies for sales management of enterprises ...
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Multi language Email Classification Using Transfer learning
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Automated Customer Complaint Processing for Water Utilities Based on Natural Language Processing—Case Study of a Dutch Water Utility
In: Water; Volume 14; Issue 4; Pages: 674 (2022)
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Application of Modern Digital Systems and Approaches to Business Process Management
In: Sustainability; Volume 14; Issue 3; Pages: 1697 (2022)
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Multilingual Email Zoning - Segmenting Multilingual Email Text Into Zones
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7
Affective analysis of customer service calls
Cabarrão, V.; Julião, M.; Solera-Ureña, R.. - : ExLing Society, 2021
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RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center
In: Mathematics ; Volume 9 ; Issue 19 (2021)
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Twitter Analysis to Predict the Satisfaction of Saudi Telecommunication Companies’ Customers
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Evaluating the Use of Twitter in Gauging the Effects of a Transit Service Intervention on Customer Satisfaction
Al-Sahar, Rami. - : University of Toronto, 2021
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A Complete Guide To Digital Concierges In 2021
Singh, Raj. - : Hospitalitynet, 2021
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12
Implementing a culture of data in franchise systems : the ingredients for success ; Mise en place d'une culture data dans les réseaux de franchise : les ingrédients du succès
In: 36ème congrès international de l’Association Française du Marketing ; https://hal-univ-bourgogne.archives-ouvertes.fr/hal-03033079 ; 36ème congrès international de l’Association Française du Marketing, Association française du marketing, May 2020, Biarritz, France ; https://afm2020.sciencesconf.org/304673 (2020)
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Resistance to customer-driven business model innovations : an explorative customer experience study on voice assistant services of a Swiss tourism destination ...
Rozumowski, Anna; Schäfer, Wolfgang; Klaas, Michael. - : Athens Institute for Education and Research, 2020
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14
Managerial Responses and Customer Engagement in Crowdfunding
In: Sustainability ; Volume 12 ; Issue 8 (2020)
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15
Impacto dos dados de experiência sobre estratégias de customer experience : o caso Jetblue
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16
The Spatial and Temporal Dimensions of Interactions: A Case Study of an Ethnic Grocery Shop
Izadi, Dariush (R18835). - : Switzerland, Palgrave Macmillan, 2020
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Humour in supplier-customer interactions: The views of Australian tourism operators
In: Pabel, A, Pearce, PL, (2019). Humour in supplier-customer interactions: The views of Australian tourism operators. The European Journal of Humour Research, Vol. 7, No. 3, p. 84-100 http://dx.doi.org/10.7592/EJHR2019.7.3.pearce1 (2019)
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Read This, Please? The Role of Politeness in Customer Service Engagement on Social Media
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The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts
Kelleher, Carol; Wilson, Hugh N.; Macdonald, Emma K.. - : SAGE Publications, 2019
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20
Analysing customer engagement on social network platforms devoted to tourism and hospitality
Bilro, R. G.; Loureiro, S. M. C.; Guerreiro, J.. - : Global Alliance of Marketing and Management Associations, 2018
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