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Marketing strategies for sales management of enterprises ...
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Marketing strategies for sales management of enterprises ...
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Automated Customer Complaint Processing for Water Utilities Based on Natural Language Processing—Case Study of a Dutch Water Utility
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In: Water; Volume 14; Issue 4; Pages: 674 (2022)
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Application of Modern Digital Systems and Approaches to Business Process Management
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In: Sustainability; Volume 14; Issue 3; Pages: 1697 (2022)
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Multilingual Email Zoning - Segmenting Multilingual Email Text Into Zones
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RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center
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In: Mathematics ; Volume 9 ; Issue 19 (2021)
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Twitter Analysis to Predict the Satisfaction of Saudi Telecommunication Companies’ Customers
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Evaluating the Use of Twitter in Gauging the Effects of a Transit Service Intervention on Customer Satisfaction
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Implementing a culture of data in franchise systems : the ingredients for success ; Mise en place d'une culture data dans les réseaux de franchise : les ingrédients du succès
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In: 36ème congrès international de l’Association Française du Marketing ; https://hal-univ-bourgogne.archives-ouvertes.fr/hal-03033079 ; 36ème congrès international de l’Association Française du Marketing, Association française du marketing, May 2020, Biarritz, France ; https://afm2020.sciencesconf.org/304673 (2020)
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Resistance to customer-driven business model innovations : an explorative customer experience study on voice assistant services of a Swiss tourism destination ...
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Managerial Responses and Customer Engagement in Crowdfunding
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In: Sustainability ; Volume 12 ; Issue 8 (2020)
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Impacto dos dados de experiência sobre estratégias de customer experience : o caso Jetblue
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The Spatial and Temporal Dimensions of Interactions: A Case Study of an Ethnic Grocery Shop
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Humour in supplier-customer interactions: The views of Australian tourism operators
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In: Pabel, A, Pearce, PL, (2019). Humour in supplier-customer interactions: The views of Australian tourism operators. The European Journal of Humour Research, Vol. 7, No. 3, p. 84-100 http://dx.doi.org/10.7592/EJHR2019.7.3.pearce1 (2019)
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Read This, Please? The Role of Politeness in Customer Service Engagement on Social Media
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The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts
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Analysing customer engagement on social network platforms devoted to tourism and hospitality
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