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Factors Influencing Quality of Experience
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In: Quality of Experience ; https://hal.archives-ouvertes.fr/hal-01159290 ; Sebastian Möller; Alexander Raake. Quality of Experience, Springer International Publishing, pp.55-72, 2014, T-Labs Series in Telecommunication Services, 978-3-319-02680-0. ⟨10.1007/978-3-319-02681-7_4⟩ (2014)
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Qualinet White Paper on Definitions of Quality of Experience
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In: https://hal.archives-ouvertes.fr/hal-00977812 ; 2013 (2013)
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