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Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions
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In: ISSN: 0378-2166 ; EISSN: 1879-1387 ; Journal of Pragmatics ; https://hal.archives-ouvertes.fr/hal-03093228 ; Journal of Pragmatics, Elsevier, 2021, 171, pp.215-233. ⟨10.1016/j.pragma.2020.09.026⟩ (2021)
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How do we perceive Twitter complaints? Experiments into the role of linguistic content on complaint perception ...
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(In)directness and complaints: A reassessment
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In: ISSN: 0378-2166 ; EISSN: 1879-1387 ; Journal of Pragmatics ; https://halshs.archives-ouvertes.fr/halshs-01872299 ; Journal of Pragmatics, Elsevier, 2018, 132, pp.33 - 46. ⟨10.1016/j.pragma.2018.04.010⟩ (2018)
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