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“Are You a Good Witch or a Bad Witch?”: An Exercise in Suspending Judgment when Interacting with “Difficult” People
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2019)
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The Principle of Reciprocity in Hospitality Contexts: The Relationship Between Tipping Behavior and Food Servers’ Approaches to Handling Leftovers
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2014)
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Persuasion on Trial: An Exercise for Understanding the Benefits of Studying Persuasion
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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Beyond Expectations: The Influence of Food Servers’ Nonverbal Behavior in Service Interactions.
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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5 |
Persuasion, Social Influence, and Compliance Gaining
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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6 |
Communicating Immediacy Throughout a Service Encounter: The Effect of Addressing Customers by Name on Gratuities Given to Food Servers
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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7 |
The Name Pharm: Understanding the Power of Labels Through a Role-Playing Exercise
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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8 |
Responses to an Opponent’s Nonverbal Behavior in a Televised Debate: Audience Perceptions of Credibility and Likeability
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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Instructor's Manual to Accompany Persuasion, Social Influence, and Compliance Gaining
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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10 |
Does a Customer by Any Other Name Tip the Same?: The Effect of Forms of Address and Customers’ Age on Gratuities Given to Food Servers in the United States
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2013)
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11 |
The Flipper Debate: Teaching Intercultural Communication through Simulated Conflict
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2012)
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12 |
Does a Customer by Any Other Name Tip the Same?: The Effect of Forms of Address and Customers’ Age on Gratuities Given to Food Servers in the United States
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2012)
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13 |
Persuasion by Way of Example: Does Including Gratuity Guidelines on Customers’ Checks Affect Tipping Behavior in Restaurants?
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2011)
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15 |
The Role of Background Behavior in Televised Debates: Does Displaying Nonverbal Agreement and/or Disagreement Benefit Either Debater?
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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16 |
Start Making Sense! Introducing Students to Karl Weick’s Principles of Organizational Communication
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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17 |
Nonsmoker’s Perceptions of Male and Female Cigarette Smokers’ Credibility, Likeability, Attractiveness, Considerateness, Cleanliness, and Healthiness
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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18 |
Compliments and Purchasing Behavior in Telephone Sales Interactions
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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19 |
The Effect of Generalized Compliments, Sex of Server, and Size of Dining Party on Tipping Behavior in Restaurants
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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20 |
Aggressive Communication in Political Contexts
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In: Languages, Philosophy, and Communication Studies Faculty Publications (2010)
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